Analyze and document improvement opportunities, translating business needs into scalable ServiceNow technical solutions.
Develop functional designs, process flows, and technical specifications to support new features and enhancements.
Evaluate Service Management processes and implement ServiceNow configurations that improve efficiency, automation, and user experience.
Translate diverse business requirements into ServiceNow automation, workflows, and platform configurations.
Communicate technical plans, design decisions, and solution impacts to cross‑functional teams and leadership.
Collaborate closely with clients, technical teams, and stakeholders to ensure alignment on solution design and delivery.
Stay current with ServiceNow releases, platform capabilities, and industry best practices; recommend enhancements to improve platform performance.
Serve as a subject matter expert in ServiceNow engineering and Enterprise Service Management.
Design, configure, and customize ServiceNow applications, including workflows, UI policies, client scripts, business rules, and integrations.
Implement enhancement requests, including UI updates, system property changes, and workflow modifications.
Perform platform upgrades, patching, and installations while ensuring system stability and compatibility.
Required Qualifications
Bachelor's degree in IT, MIS, Computer Science, or related field; or equivalent experience.
2-4 years of experience in IT consulting, integration, or enterprise service management.
Experience working in a large organization or professional services environment.
Participation in at least one full‑cycle ServiceNow implementation.
Strong written and verbal communication skills, including client‑facing communication.
Ability to work effectively in collaborative, team‑oriented environments.
Strong prioritization, troubleshooting, and problem‑solving skills.
Experience with ITSM, workflow automation, and platform configuration.
Requirements
ServiceNow Certified Implementation Specialist (CIS) certifications in one or more modules.
3+ years of hands‑on ServiceNow engineering or administration experience.
ITIL 4 Foundation Certification.
ServiceNow Certified System Administrator (CSA).
Experience with multi‑application ServiceNow implementations and integrations.
Strong skills in workflow design, process re‑engineering, and automation.
Experience with client scripts, ACLs, UI policies, and general platform administration.
Familiarity with XML, HTML, CSS, AngularJS, REST/SOAP integrations, LDAP, Active Directory, SSO, or related technologies.
Additional Information
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
The ServiceNow Engineer is responsible for designing, configuring, and enhancing solutions on the ServiceNow platform. This role focuses on technical implementation, workflow configuration, platform optimization, and supporting enterprise service management initiatives. Strong communication skills, collaboration, and hands‑on ServiceNow engineering experience are essential.
Rsm · San Salvador