Director of Customer Success

Responsibilities

• Corpay is looking for an exceptional commercial leader to join our ANZ leadership team as Director of Customer Success. This position falls under our International Fleet - Vehicle Payments line of business and is based in Melbourne.
• How We Work
• As the Director of Customer Success, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:
• Assigned workspace in Melbourne office
• Company-issued equipment
• Formal, hands-on training
• The responsibilities of the role will include:
• Owning executive-level relationships across our largest and most strategic customer accounts
• Build and develop a high-performing Customer Success team, including capability development, operating disciplines and performance frameworks
• Leading the onboarding experience for major customers and ensuring successful adoption of our products and services
• Developing and executing customer growth strategies focused on retention, expansion, and portfolio growth
• Driving upsell and cross-sell opportunities across the customer base
• Leading the Strategic Account Management function across enterprise, leasing, and fleet customers
• Lead customer and partner relationships across the 1Link ecosystem, including leasing companies, fleet management organisations and dealer partners, ensuring strong engagement, retention and long-term commercial value
• Establishing scalable customer success frameworks including customer segmentation, customer health measures, account planning disciplines and retention programs
• Acting as a senior escalation point for strategic customer opportunities and challenges
• Work closely with Business Performance to ensure customer growth, retention and commercial outcomes are aligned with profitability, pricing and long-term value
• Contributing as a member of the ANZ leadership team and helping shape the future direction of the business
• Qualifications & Skills
• You'll likely bring:
• Significant experience leading Customer Success, Strategic Account Management, Relationship Management, or Commercial teams
• A proven track record of growing existing customer portfolios through retention, expansion, and strategic account development
• Strong commercial acumen with the ability to balance customer outcomes and business performance
• Experience managing large enterprise, B2B, fleet, financial services, fintech, or complex commercial accounts
• Outstanding stakeholder management and communication skills
• Experience leading teams through growth and transformation
• The ability to operate effectively across sales, service, operational, and executive environments
• If you're an ambitious commercial leader who enjoys building customer relationships, leading high performing teams and driving customer growth, we'd love to hear from you.
• Our Company & Purpose

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