Workplace Experience Program Manager

About the role

The Workplace Experience Program Manager is a key member of the Workplace Experience team, responsible for delivering engaging, high-impact programs that foster a connected, inclusive, and memorable workplace environment. This role manages the planning and execution of on-site events, employee engagement initiatives, and workplace experience programs, serving as the primary point of contact for Environment (ENV) events and day-to-day experience communications. The ideal candidate brings a strong background in events, internal communications, and workplace culture initiatives, along with a proactive, service-oriented mindset. The Workplace Experience team is passionate about crafting an environment where work empowers a better life. We are the champions of Gusto's office environment and employee experience, dedicated to creating a dynamic, inclusive, and inspiring workplace. Our team is passionate about enhancing every aspect of the Gusto journey, from thoughtful office design to engaging programs that foster collaboration and well-being. We believe that a great workplace fuels creativity and productivity, empowering every employee to thrive. With a commitment to empathy and innovation, we actively listen to our Gusties, prioritize their needs and continuously strive to make Gusto a place where everyone feels valued, connected, and motivated to contribute their best.

Responsibilities

• Design and Deliver Experience Programs & Activations
• Align experience initiatives with company values in partnership with People, Community Team, IT, and Communication teams.
• Develop activations and calendars for cultural moments, seasonal celebrations, and employee appreciation initiatives for all of office sites.
• Design, manage, and continuously improve office experience feedback programs - including pulse surveys, feedback channels, and post-event check-ins - to capture meaningful input from Gusties across all office locations.
• Use AI tools to automate survey distribution, analyze feedback trends, and surface insights - reducing manual synthesis time and enabling faster action on Gustie input, and translate findings into actionable improvements that elevate the in-office experience.
• Build automated workflows (e.g. via Claude + MCPs) to manage swag inventory tracking, onboarding touchpoint reminders, or visitor experience logistics.
• Lead On-Site Environment Events Program
• Serve as the point of contact for all Environment (ENV) event programming at assigned sites.
• Manage all event intake requests, facilitating room booking, catering, set-up and other related event logistics.
• Coordinate all scheduled events with Site leads ensuring all parties have a clear understanding of logistics, timing and responsibilities.
• Partner in planning aspects, based on individual event type, ranging from simple to full scale planning.
• Maintain a central calendar of all site-based events and activations, ensuring visibility, resource availability, and minimal disruption to daily operations.
• Develop and maintain standardized processes and documentation, including event request forms, run-of-show templates, budget tracking tools, and post-event feedback surveys.
• Leverage AI to automate event intake triage, room booking confirmations, and run-of-show generation from standard templates - minimizing manual coordination overhead.
• Use automated workflows to track event budgets, send pre/post-event comms, and compile feedback summaries without manual assembly.
• Drive Workplace Communications
• Manage localized workplace communications, including digital signage, Slack channels, email, and experience updates.
• Collaborate with Internal Communication and Communi

Benefits

Additional Information

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

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