Reconciliation Consultant I

Responsibilities

• Scope of the Role
• The Business Solutions Reconciliation Consultant I will have the ability to communicate effectively,
• collaborate with internal and E xternal contacts, meet deadlines, organization and time management, and
• the ability to maintain autonomy while working on projects and duties.
• Performance Outcomes
• Payment Management
• Record and manage group payments received from CM Client in SystemI
• Redirect payments with discrepancies in CM Client to the appropriate basket for resolution
• Examine return checks received from accounting, scanning them into CM Client
• Enter and manage Backout/Apply and Suspense Form details from CM Client into SystemI
• Handle the processing of Government Allotments from OnDemand, accurately incorporating them into SystemI
• Input and manage Group Remittance Payments from CM Client into SystemI
• Recon ciliation Management
• Handle incoming calls and emails, as well as initiate outbound calls and emails to assist group account holders and associates with inquiries about unbalanced payments.
• Assess, structure, and share group payroll documents received from group account holders or associates to reconcile payments.
• Other duties as assigned by leadership
• Education, Knowledge, and Experience
• Knowledgeable in Word, Excel, and PowerPoint
• High School Degree Required
• 0-1+ years prior experience working in customer service
• Good typing and 10-key skills , R equired
• Good written and verbal communication
• Good phone and presentation skills
• Effectively interact with users, peers, managers, and vendors
• Requires a n ability to handle multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality.
• Requires an individual with a positive professional attitude who can work as a part of a team or individuall y .
• Requires the ability to work under pressure and quickly adapt to change
• Requires a self-starter with a high level of initiative and problem-solving mindset.
• FLSA Status
• This is a non-exempt position.
• Physical Requirements/ Work Environment
• The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Additional Information:
• Location:
• Ada
• Department:
• 9346 Business Solutions-Member Services
• Time Type:
• Full time
• Commitment to Equal Opportunity
• If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresource

Benefits

Additional Information

Job Summary: Their core duties involve timely payment reconciliation for group accounts, ensuring members retain their benefits, and facilitating compensation for associates.

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Company Intel

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