We are BC's largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
Responsibilities
Team Development
Provide onboarding, support and training for Client Service Representatives, Analysts and Client Coordinators as needed
Deliver ongoing refresher training for existing employees
Maintain strict confidentiality regarding all corporate and employee issues
Work with employees to improve performance or work through performance issues relating to EPIC & HUB systems
Auditing of accounts
Reporting
Systems changes related to commissions
Sharing and reinforcing the corporate vision with colleagues
Lead team members by example
Operational
Act as the day-to-day "go-to" person for inquiries on technical and/or training issues
Maintain positive employee relationships
Handle complaints appropriately (includes knowing when to escalate the complaint to the next level of management)
Contribute to the organization and efficiency of the office
Encourage and support employees through corporate initiatives
Continue to provide support to maintain pulse of the business
Be current with new training and systems procedures
Maintain a good technical understanding of coverages and products
Be a change Champion within the team to embed new processes
Additional Responsibilities
Special projects as needed
Other duties and responsibilities as assigned by Manager
Skills, Characteristics & Qualifications
1-2 years of training experience
1-2 years of experience in the Employee Benefits & Retirement Industry
Intermediate level of CRM/EPIC knowledge
Exceptional customer service skills
Excellent communication skills (written and verbal)
A responsible attitude
Ability to prioritize work
Good at planning ahead
Remaining calm under pressure
Decision-making abilities
Excellent time management
Ability to have authority but tactful with it
Accurate record keeping
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
Requirements
If you're a self-motivated and detailed oriented individual seeking work-life balance and a team-oriented culture - YOU can be our next Systems Specialist as a part of our Employee Benefits & Group Retirement Division .
Position Summary :
Benefits
Competitive compensationCompany matching RRSP contributionsTuition financing and career-related training and developmentCustomizable flexible benefits options for you and your familyMental and physical wellness initiativesA positive, collaborative and team-oriented environmentOngoing personal and career developmentIf this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.Our Culture Starts with YouWe are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYTo find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page !Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUHealth insuranceVision insuranceFlexible schedulePerformance bonus
Hub · Vancouver, Bc, Canada