Solutions Consultant - PMS

Responsibilities

• Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion.
• Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones.
• Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities.
• Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives.
• Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction.
• Install, configure, test, and validate system solutions to ensure operational consistency and production readiness.
• Manage data conversion and reconciliation processes to ensure data integrity throughout implementation.
• Troubleshoot and resolve software issues, providing both tactical and strategic solutions.
• Collaborate with internal teams to drive product improvements and enhance implementation processes based on client feedback.
• Ensure comprehensive project documentation is completed and transitioned to support teams for ongoing client success

Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 5-7 years of experience in system implementation, consulting, or hospitality technology environments.
• Experience with hospitality systems such as Property Management Systems (PMS), Point of Sale (POS), inventory/procurement systems, or related technologies.
• Strong understanding of business operations and accounting practices.
• Proven experience managing complex project implementation lifecycles.
• Willingness and ability to travel extensively (up to 90%) , including domestic and international travel.
• Required Skills & Competencies
• Strong project management and organizational skills
• Excellent problem-solving and analytical abilities
• Effective communication skills with the ability to engage both technical and non-technical stakeholders
• Ability to manage multiple priorities and adapt to changing project demands
• Strong customer service orientation and commitment to client success
• Proficiency in Microsoft Office tools (including PowerPoint and Visio)
• Ability to work independently with a high degree of initiative
• Collaboration and teamwork across cross-functional groups
• Personal Attributes
• Highly customer-focused with a commitment to delivering exceptional results
• Strong sense of ownership and accountability
• Resilient and able to perform under pressure in dynamic environments
• Proactive and solution-oriented mindset
• Adaptable and comfortable with ambiguity and evolving project needs
• Team-oriented with strong interpersonal skills
• Driven to exceed

Additional Information

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys . ***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.*** Position Summary The Solutions Consultant is responsible for leading complex client implementations and ensuring overall project success. This role serves as the primary point of contact for project-related activities, owning scope, managing onsite resources, and identifying and mitigating risks. The Solutions Consultant also plays a key role in system configuration, integration, and ensuring operational alignment with customer needs. Why This Role Matters This role is critical to delivering successful client implementations and ensuring customers realize the full value of Agilysys solutions. By bridging technical execution with operational requirements, the Solutions Consultant directly impacts customer satisfaction, system performance, and long-term client success. This position also contributes to continuous improvement by providing product feedback and enhancing implementation processes .

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