PR Communications Operations Specialist

About the role

The Communications Operations Specialist plays a critical operational role within the Boston Symphony Orchestra's Public Relations and Strategic Communications function by supporting the systems, workflows, coordination processes, reporting structures, and execution infrastructure that enable the department to operate efficiently, strategically, and responsively. Reporting to the Senior Director of Strategic Communications and Media, this role serves as a key operational partner responsible for coordinating communications logistics, media operations, reporting, content organization, digital assets, and departmental workflow support across the institution. The role helps operationalize the department's strategic communications efforts by ensuring communications processes, operational coordination, content management, reporting discipline, and media support functions are executed with consistency, responsiveness, organization, and attention to detail. While senior communications leadership focuses on enterprise communications strategy, executive advisory, crisis communications, and institutional reputation management, this role supports the operational infrastructure and coordination systems necessary to sustain effective execution across a complex and highly visible institution. This position requires a highly organized, collaborative, detail-oriented, and solutions-focused communications professional capable of managing multiple operational priorities in a fast-moving environment while supporting a modern and strategically sophisticated communications function. This role is part of a redesigned communications structure intended to strengthen the BSO's strategic communications depth, operational coordination, crisis readiness, and institutional communications capability. Primary Responsibilities Media Operations, Reporting, and Communications Support Coordinate media operations for concerts, institutional announcements, special initiatives, executive appearances, and organizational events. Manage media credentialing, press ticketing, interview scheduling, media requests, and related press logistics. Monitor print, digital, broadcast, and social media coverage related to the BSO, Boston Pops, Tanglewood, and affiliated institutional initiatives. Produce recurring media reports, coverage summaries, analytics tracking, and reporting materials that support departmental planning and communications strategy. Maintain media databases, distribution systems, archives, press lists, and communications records. Content and Digital Asset Coordination Assist with drafting, formatting, organizing, and distributing press releases, media materials, briefing documents, media kits, and supporting communications content. Coordinate photography scheduling, media asset organization, digital content libraries, and archival systems. Help ensure communications materials and digital assets remain organized, accessible, accurate, and operationally aligned. Cross-Functional Coordination and Department Support Collaborate with Marketing, Development, Education, Artistic Planning, TLI, Human Resources, and other institutional teams to support communications-related operational needs. Assist with coordination surrounding institutional announcements, leadership communications, media opportunities, and special initiatives. Support departmental responsiveness and execution continuity during sensitive or high-profile institutional periods. Communications Operations and Workflow Coordination Support and maintain departmental workflows, communications calendars, tracking systems, operational processes, and coordination mechanisms that help ensure effective departmental execution Coordinate timelines, deliverables, scheduling, approvals, and communications logistics across multiple projects and institutional priorities. Help maintain operational consistency, responsiveness, and coordination during periods of heightened activity, institutional visibility, or organizational complexity. Support the department's ability to execute strategic communications initiatives efficiently across the organization. Department Support and Operational Effectiveness Support budget tracking, i