Identify and capitalise on opportunities to grow awareness of the TELUS Health suite of services within the broker community
Maintain the highest level of client loyalty by developing relationships at all levels within the client organsation, particularly the C-level executives.
Maintain the highest level of broker channel relationship
Conduct ongoing business reviews that measure client success and build plans to achieve client success including: Driving continued engagement of the TELUS Health solution by providing innovative communication programs focused on user uptake and persistency
Ongoing project status
Upcoming Product Roadmap presentations
Strategy sessions and solution optimisation
Provide information about the TELUS Health company vision and product strategy as well as release readiness activities
Share best practices and connect clients to other clients to share ideas and industry best practices
Create high levels of customer advocacy and engagement
Achieve retention and upsell targets across portfolio
Understanding new products and services and their applicability to the broker market
Developing and maintaining a strong pipeline of opportunities to ensure growth quota target coverage
Using Salesforce CRM software to log and track opportunity journey
Continually advocate for Clients and find new ways to add value to the Client
Manage and negotiate the renewal process when needed
Requirements
3-5+ years of directly related work experience in a broker-driven sales environment, and a proven track record of success in complex B2B sales or solution sales
Knowledge of Employee Assistance Program (EAP), employee health and wellness, insurance industry or group benefits
Consistent track record meeting and exceeding targets + annual quotas
Expertise in building influential relationships at all organisational levels
Strong business acumen and organisation skills with strategic approach to territory management
Self-driven approach to pipeline generation and opportunity development
Strong interpersonal skills, and solid written and oral communication skills
A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments
Experience with Salesforce or comparable CRM for data-driven decision making
Travel within the assigned region(s) will be required
A bit about us
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our Team and What We'll Accomplish Together
At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate, experienced people like you to help us get there.
Our APAC Customer Success team comprises a dynamic team of 35+ sales professionals, spanning Australia, New Zealand, Singapore and India. We are united in our goal to enhance employee wellbeing worldwide.
Your Opportunity
As we experience rapid growth throughout APAC, you'll be at the forefront of our expansion. As a Customer Success Manager - Brokers, you will be responsible for building and maintaining a network of contacts and relationships with brokers and consultants across APAC, both with SNG domestic and global client briefs. Ideally possessing direct experience and expertise in the APAC broker sector combined with channel marketing skills, the successful candidate will contribute to the growth of our TELUS Health Employer Solutions business by raising awareness of our proposition and services, and in turn, expanding and deepening our market presence through these relationships.
Lifeworks · Singapore, Singapore