Central Strategy & Operations Associate

External

Abby-care · San Francisco

$90K–$110K/yrFull-timeRemote1w ago

AuditingComplianceJiraLeadershipProcess Improvement

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About the role

We are seeking a dynamic and compassionate individual to join us as a Central Strategy & Operations Associate . This is a Full-Time Hybrid position based in San Francisco, CA. As a Strategy & Operations Associate, you'll be a critical operator-analyst driving our most important initiatives across the organization. This role is ideal for someone who thrives on turning ambiguity into execution and building structure in fast-moving environments. You'll work closely with local market teams, Expansion, IT, People team, Analytics, Legal, and Engineering to drive visibility into key metrics, fix broken processes, and build scalable systems. From 0→1 launches to process re-engineering, you'll take ownership of problems end-to-end, translating messy data and operational challenges into clear, actionable solutions. If you have a track record of building systems, shipping results on tight timelines, and driving impact without formal authority, this role offers a hands-on path to outsized ownership and operational leadership.

Responsibilities

Own and scale operational infrastructure: Lead and improve core workflows across compliance, family experience, incident handling, and operational tooling by identifying gaps, resolving recurring issues, and implementing scalable processes that improve execution across onshore and offshore teams.

Build and operationalize AI-driven workflows: Identify high-impact opportunities to integrate AI into care operations, compliance, and support workflows by testing automation use cases, streamlining repetitive processes, and improving operational efficiency through scalable tooling.

Drive visibility through reporting and operational data: Partner cross-functionally to build dashboards, Jira workflows, audit tracking, and reporting structures that surface operational trends, compliance risks, escalation patterns, and workflow inefficiencies to support faster decision-making.

Strengthen compliance and training operations: Develop and implement standardized compliance training, reinforcement programs, auditing frameworks, and incident tracking systems to improve accountability, operational consistency, and readiness across markets.

Improve family and caregiver operational experience: Lead initiatives focused on streamlining onboarding, escalation management, communication workflows, and service operations through better systems design, tooling, and process standardization.

Operate with urgency and ownership in ambiguous environments: Independently drive projects from scoping to implementation, prioritize high-impact operational needs, and proactively solve recurring issues while balancing rapid execution with scalable long-term process improvement.

Continuously identify operational gaps and scalability opportunities: Proactively assess workflows, recurring operational fires, and tooling limitations to design and implement solutions that improve operational efficiency, compliance adherence, and organizational scalability.

The Requirements:

3+ years of experience working in fast-paced, high-growth environments across operations, customer experience, strategy, or startup teams, with exposure to cross-functional problem-solving and process improvement initiatives.

Strong analytical and operational thinking skills, with experience using data, reporting, and workflow insights to identify operational gaps, improve processes, and support business decision-making.

Proven ability to independently manage projects from ideation through implementation, including building processes, improving workflows, launching operational initiatives, and driving execution across teams.

Experience working directly with customers, internal stakeholders, or operational teams in high-volume environments, with the ability to navigate ambiguity, resolve is

Central Strategy & Operations Associate

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