Coordinator Customer Sales & Service

About the role

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and

Benefits

Additional Information

Coordinator, Customer Sales & Service As a Coordinator, Customer Sales & Service at SIXT , you play a key role in delivering a premium, end-to-end customer journey. You serve as a primary point of contact for customers, supporting them through reservations, billing questions, and service-related inquiries. In this fast-paced, customer-focused role, you combine strong communication skills, problem-solving abilities, and attention to detail to ensure every interaction reflects SIXT's commitment to exceptional service. YOUR ROLE AT SIXT You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently You partner with global departments to address customer requests and deliver the most effective solutions You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction YOUR SKILLS MATTER Education - You have a High School diploma or equivalent; an Associate degree is preferred Experience - You bring 2-3 years of customer service experience, with a focus on problem resolution and de-escalation Technical Proficiency - You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service Soft Skills - You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively Commitment to Excellence - You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment

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