Lead performance, sales and profitability of the boutiques, setting annual, quarterly, monthly targets per location and per partner
Drive and monitor the overall area turnover and manage budget control, including selling costs and travel & entertainment (T&E) expenses.
Drive relevant action plans for Boutique leaders to elevate business and image, ensuring alignment with Maison strategy and regional KPIs (e.g., openings, expansions, closings).
Negotiate commercial terms, ensuring commercial consistency, legal and contractual adherence, across all stores in the network, including Department Stores and Partners
Ensure the effective implementation and adaptation of all boutiques action plans.
Train and coach Boutique leaders on performance metrics to optimize sales and profitability
Continuously monitor performance across boutiques, identifying areas for improvement and implementing corrective actions.
Lead client engagement initiatives by monitoring dashboards and training Boutique leaders
Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service and satisfaction.
Promote and implement new commercial projects and initiatives, such as "match to traffic" strategies, and boutique excellence programs.
Team Leadership and Development
Lead and manage the development of boutique teams for assigned area.
Oversee team evolution in selected boutiques to optimize structure, agility and efficiency.
Actively participate in the recruitment process for boutique profiles, ensuring the selection of high-caliber talent.
Provide on-site mentoring and coaching to Boutique leaders, fostering their professional growth and leadership capabilities.
Nurture and support Career Committees to promote clear retail career paths and talent retention.
Act as an ambassador for the Maison building relationship with internal and external leaders, including regional leadership & peers, department stores and Partners ecosystems
Boutique Operations and Standards
Maintain a regular in-boutique presence through frequent visits within the area.
Ensure impeccable merchandising implementation, optimal stock levels, and adherence to grooming standards.
Maximise assortment, flows, and support boutique requests in collaboration with internal teams (high-end, operations, marketing etc)
Verify that all necessary tools and resources are in place to optimize boutique operations and maximize client-facing time.
Monitor competitor activities and services, including utilizing mystery shopper programs, to identify opportunities for improving client satisfaction.
Oversee and address client service cases to ensure prompt and effective resolution.
Provide on-site support for brand activities and projects, including events, pop-ins, exhibitions, and boutique opening, relocation or renovation initiatives, both internal and external.
Wholesale
Network Development, Sell-out ambitions
Ensures a flawless presentation of Cartier in each store under supervision.
Leverages the expert teams (Marketing and Public Relations, VM, CRM, SDP, Supply Chain, Training etc.) to build a meaningful and actionable business plan for each Retail Partner and each POS.
Defines with Marketing and local ExCo yearly and monthly sell-out forecasts.
Animates the Ambassadors community.
Depending on the Maison's strategy, identifies, assesses and manages new opening/closing opportunities.
Negotiate commercial terms, ensuring commercial consistency, legal and contractual adherence, across all stores in the network, including Department Stores and Partners
New Retail strategy execution
Drives the transformation of the channel in line with the Maison's strategy and transformation into New Retail: Espace installation in the whole network, clients' data collection, clients' services and activations development, and other New R
Benefits
Vision insuranceEquity / stock options
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
The Sales Manager is responsible for Cartier market share & brand presentation in Cartier Internal Retail as well as Wholesale (Retail Partners point of sale) with a Cartier presence in the territory of the Mexico Republic (External Boutiques, Internal Boutiques + Watch POS). For retail, he/she leads the commercial development of Internal boutiques, directly managing the Boutique manager. For wholesale (POS + external boutique) he/she leads the Sell-Out development, objectives and projects. Acts as interface with all connected departments to guarantee end clients' satisfaction.
Richemont (cartier/van Cleef) · Mexico