Technical Operations Coordinator, American Football

About the role

Location: New York City, New York, USA. This is an hybrid role with in-office days based at the NFL HQ in Midtown Manhattan, and as such, will require you to live within a reasonable commute Contract: Full-time Salary Range: $50,000-$60,000 Start Date: July 2026 Why Hawk-Eye & Why This Role?: We are looking for candidates to play a key part in integrating cutting-edge technologies including Virtual Measurement and enhancements to Instant Replay into the NFL and other American Football leagues. Having already successfully deployed SMART (Replay) systems across the NFL, we are expanding our slate of solutions to include tracking and wearables. Based in the Art McNally Gameday Central (AMGC) at the NFL's Headquarters in Midtown Manhattan, you'll play a crucial role in testing and deploying industry-first software , liaising with Hawk-Eye colleagues in New York, Atlanta and across the USA, and a range of external stakeholders , contributing to the excitement of live sports events. What Does A Typical Week Look Like? Mid-Week (Tech & Support): Diagnose software issues across our tracking and replay solutions. Gather data on complex bugs for our Product teams, test incoming fixes, and train stakeholders on updates. Game Day - 1 (Preparation): Partner with Live Operations to ensure total system readiness. This includes configuring the SMART Replay system, troubleshooting broadcast feeds, and verifying image quality for 32 Hawk-Eye cameras. Game Day (Live Operations): Starting six hours before kickoff, join the New York live ops team to monitor systems, cross-support Atlanta, and resolve critical technical issues in real time. To summarise, these would be the key components of the role: Identifying and troubleshooting issues across all American Football solutions Reporting unresolved or long scoping issues with data to Product teams Testing updates and releases to ensure full functionality and fixes Documenting fixes and training Live Operations and Implementation teams Presenting updates to external shareholders Ensuring live delivery by assisting in Game Day setup Essential Skills, Attributes, and Requirements: A technical grounding Strong problem-solving skills Proactive attitude and a willingness to learn Excellent communication skills, time management and ability to work independently Ability to work flexibly , including weekday evenings and weekends for games in line with game schedules Live within a commutable distance of the NFL Headquarters in Midtown Manhattan Desirable Attributes: Experience, background or degree in a technical-related course such as computing, computer science, engineering, mathematics, science or technology Interest in the sport industry and latest technological innovations in the field Understanding of PC networks and data collection Camera optimisation At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply. Availability and Training: July - August (Onboarding): Initial training and software testing at NFL HQ. Typically Monday to Friday, 9-5, with occasional early starts to align with our UK-based Product team. August (NFL Preseason): Fast-paced, on-the-job learning. Shift transitions to include the evenings and weekends required for live match operations as new features roll out. September - February (Regular Season): Full integration into live operations. You will independently drive software improvements through to the Super Bowl, with potential travel opportunities to our Atlanta office or the NFL International Series overseas. What Difficulties Might I Face? Up to this point, while there may be many things that you find intriguing about this role, the difficulties you may face should not be ignored. Working Hours : Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles beyond the final whistle. High-Pressure Situations: Working in a live operational environment on a production that is broadcast to millions worldwide will bring high levels of pressure. We will do our best to train and equip you to the best possible level to help with these, it is important to consider how you naturally navigate high-pressure environments, and whether this fast-paced role is the right fit for you. Team Culture At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values: We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry. We aren't afraid to take risks in pursuit of excellence. We are Owners: We take perso