Legal and Compliance Specialist - Rakuten Travel Xchange Business Office, Travel & Mobility Business(C&M)

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Job Description: Department Overview Rakuten Travel's global business is expanding travel-related services for overseas markets, partners, and customers. Rakuten Travel Xchange Business Office and Global Travel Management Department work with business, marketing, product, customer support, administrative teams, and external experts to support sustainable global business growth through contracts, terms and conditions, advertising and promotion reviews, privacy and data matters, multi-jurisdiction regulatory support, and legal operations. This position contributes to building a safe, compliant, and practical operating foundation that supports business growth. Position: Why We Hire As Rakuten Travel expands its global business, Legal & Compliance Group must strengthen its day-to-day operational capability and build a sustainable legal operations foundation. We are seeking a junior specialist who can proactively learn legal and compliance topics, support business teams, and improve how legal and compliance work is handled, including intake management, research, contract and terms support, campaign checks, and knowledge management. This role is suitable for a candidate who wants to grow as a global legal and compliance professional while developing strong business understanding and practical operational skills. - You can help design and build the legal and compliance foundation for a growing global business from an early expansion phase. - You will cover a broad range of topics, including travel/OTA regulations, consumer protection, advertising and direct marketing, privacy and data protection, platform terms, booking/cancellation terms, promotions, points/coupons/campaigns, SNS marketing, and cross-border operations. - You will work close to the business and gain practical experience balancing risk control with the speed required for global business expansion. - As a future manager candidate, you can contribute to member development, prioritization, process improvement, and the advancement of Legal Operations. Position Details The Legal and Compliance Specialist (Junior Member) will support daily legal and compliance operations for Rakuten Travel's global business. Reporting to the Legal and Compliance Manager or Manager Candidate, you will assist with legal research, compliance checks, contract support, campaign reviews, documentation, stakeholder coordination, and legal operations improvement. You are not expected to be a finished legal expert from day one. However, you are expected to proactively learn, ask the right questions, organize information clearly, and convert legal and compliance guidance into practical tools such as checklists, templates, playbooks, trackers, and knowledge bases. Main Responsibilities - Support the Legal and Compliance Manager / Manager Candidate in daily legal and compliance operations for the global business. - Conduct initial legal and regulatory research for global markets under supervision, including travel/OTA regulations, advertising and direct marketing, consumer protection, privacy and data protection, campaign regulations, points/coupons, and SNS marketing. - Triage legal and compliance requests, gather facts from business teams, clarify issues, manage task status, and maintain matter trackers. - Prepare first drafts or initial reviews of NDAs, basic contracts, terms and conditions, policies, user communications, campaign checklists, FAQs, and internal guidance under supervision. - Assist with compliance checks for marketing campaigns, promotions, newsletters, push notifications, SNS initiatives, landing pages, user-facing displays, and business operations. - Maintain and improve request forms, review workflows, templates, playbooks, document repositories, external counsel records, and knowledge management materials. - Coordinate with external counsel and internal stakeholders by preparing questions, organizing materials, summarizing advice, and tracking follow-up actions. - Assist with compliance training, awareness materials, evidence management, audit preparation, and internal reporting. - Monitor legal and regulatory updates relevant to global travel and digital platform businesses and summarize key implications for the team. - Support issue escalation, incident fact gathering, remediation tracking, and process improvement activities. Example Projects - Create legal and display checklists for multi-market marketing campaigns. - Prepare contract and terms review materials for new partners or services. - Draft regulatory update memos on consumer protection, advertising, and privacy matters. - Improve intake forms, matter trackers, and knowledge bases. Key Stakeholders - Global business teams, marketing, product, customer support, administrative teams, external counsel, and legal/compliance stakeholders. Work Environment The role reports to the Legal and Compliance Manager or Manager Candidate and collaborates regularly with teams involved in the global business.