As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:28 days annual leave + option to purchase moreSeason ticket loan and cycle to work schemeBig discounts on Kaplan courses for you and your familyPrivate medical, income protection, and life insurance24/7 confidential helpline providing counselling and other support servicesCompany pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .
Disability Confident Scheme
Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.
Additional Information
Service Operations Advisor (Employer)
Reference number: JR253863
Location: Hybrid working - Home and our office at Universal Square, Manchester
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade : K2
Salary: £26,228 per annum
We are looking for a Service Operations Advisor (Employer) to join our team.
Role summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their students' journeys.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://mt3f6rau
What you'll bring to the role
Client focused experience
Strong communication skills
Experience of working in a dynamic & evolving environment
Target & results driven
Ability to build rapport
Attention to detail
Comfortable taking accountability
Tenacity to resolve issues as they arise
Strong team player
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
To view our candidate privacy notice click here.
Our Values
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
Kaplan · Manchester, UK