Patient Registrar III

About the role

Build your Career. Make a Difference. Presbyterian is hiring a Patient Registrar III. The Registration Services Associate III serves as the Experience Ambassador, ensuring an exceptional experience for patients, families, and visitors in Presbyterian Medical Group clinics. They manage the lobby, assist with registration (including kiosk use), ensure accurate data entry, and collect payments at the time of service. They provide concierge-level support through wayfinding, answering inquiries (e.g., scheduling, forms, prescriptions), and helping patients navigate services. The Ambassador also supports insurance-related questions and responds to patients in distress by alerting clinical staff while providing immediate assistance. The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. *The exceptional experience begins in the lobby which is the domain of the Ambassador. *The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. *Accuracy of data capture to reduce denials is paramount. *Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. *Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions *The Ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. *The Ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples. *The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive. *Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention. *The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes. *Ambassadors role model CARES Behaviors and live the Presbyterian Promise. Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Kaseman Hospital Work Shift: Days (United States of America)