Digital Enablement Specialist

Benefits

Additional Information

Our people are foundational to our strategy- they are not 'resources' that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success. Join the ResMed Sleep and Respiratory Care Team today! ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide. If you share a passion for transforming care, keeping people healthy and out of the hospital, and lowering healthcare costs, ResMed invites you to apply to an applicable role within the diverse and talented Sleep and Respiratory Care team. Lets talk about the team The People Experience (PX) team at ResMed is focused on delivering seamless, human-centered experiences across the employee and manager lifecycle. Operating at the intersection of people, process, and technology, the team is driving a strategic shift toward digital-first delivery, embedding automation, self-service, and standardized operating models into everyday PX practices. This is a collaborative, forward-thinking team that values continuous improvement, innovation, and designing meaningful moments that matter-at scale. Lets talk about the role The Digital Enablement Specialist plays a critical role in shaping and scaling People Experience at ResMed through digital-first design, automation, and standardized operating models. This position helps drive a strategic move towards achieving PX outcomes by using digital tools to enhance scalability. Sitting at the intersection of People Experience, process excellence, and technology, the role ensures that digitization enhances-not replaces-the human experience. Key responsibilities include: Driving digital enablement initiatives to improve employee and manager experience across high-volume lifecycle moments (onboarding, offboarding, employee changes, and manager-initiated actions) Designing and delivering intuitive digital solutions such as automation, chatbots, and self-service workflows that reduce friction and improve clarity Identifying and prioritizing automation opportunities using data (case volumes, repeat queries, cycle times, and experience pain points) Partnering with Workday, RPA, and digital teams to ensure solutions are scalable, integrated, and not siloed Contributing to digital PX products (e.g., onboarding journeys, manager assistants) with a strong focus on user experience and adoption Ensuring processes are standardized and simplified prior to digitization (standardize before digitize) Supporting pilots, phased rollouts, and continuous improvement using feedback and data insights Collaborating with PX, Shared Services, and technology stakeholders to align priorities and governance What success looks like: Employees and managers experience simpler, clearer, and more intuitive processes Manual workload is sustainably reduced, enabling focus on higher-value work Digital solutions are widely adopted, trusted, and genuinely helpful Consistent, scalable, and high-quality PX delivery across regions Let's talk about you Essential qualifications and experience: Experience in People Experience, HR Operations, Shared Services, or People Systems Strong understanding of process design, standardization, and continuous improvement Exposure to digital enablement tools such as Workday, RPA, chatbots, or workflow platforms Ability to connect operational delivery with employee experience outcomes Data-driven mindset with strong prioritization and problem-solving skills Desirable: Experience in Global Business Services (GBS) or large-scale shared services environments Exposure to digital product development or experience design Familiarity with agile or product-based delivery models Experience in change management or capability building Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a cultu