Asst. IT Manager - Customer Development, Support & Operations

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Job Title: Asst. IT Manager - Customer Development, Support & Operations Location: UniOps Bangalore About Unilever: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you. Business Context and Main Purpose of the Job Job Description Global Digital & Technology (GDT) is Unilever's global technology and operations engine, delivering business services, enterprise technology, and digital solutions that enable the organization to operate efficiently and innovate at scale. Through GDT, Unilever supports operations across more than 190 locations worldwide via a network of specialized service lines and strategic partners. GDT focuses on delivering insights, innovation, enhanced user experiences, and seamless end-to-end services that help make Unilever a purpose-led and future-fit organization. Our mission is to unleash the power of people, experiences, technology, data, and performance to deliver solutions that grow, fuel, and protect Unilever and its stakeholders. The UiM team plays a critical role in enabling Unilever's Growth and Fuel for Growth agenda. We empower employees and users with data-driven insights and intelligent solutions that enable faster, smarter decision-making and unlock business value. Our vision is to transform Unilever into a truly intelligent enterprise, delivering superior performance through technology-led interventions. India's rapid digital acceleration is fundamentally reshaping how consumers discover, evaluate, and buy products online. With the explosive rise of social commerce, quick commerce, and AI-led personalization, consumer behaviour is more fragmented and dynamic than ever. Multiple digital touchpoints-from marketplaces to social platforms-are redefining how shoppers engage with brands, compare options, and make purchase decisions. Role Overview This role will lead the service support governance & operational excellence across CD including all core applications, infrastructure, analytics platforms. Act as the IT partner to business leads, category teams, ensuring strong alignment on incidents and outcomes. Deliver structured briefs for the IT leadership to inform tech investment and prioritization decisions. Translate business requirements into a coherent IT roadmap across the product roadmaps / funnels. Benchmark global and industry best practices proactively, identifying opportunities to retrofit modern architectures and capabilities into India's landscape. Build and nurture strong relationships with external partners-marketplaces, analytics providers, tech vendors, data platforms-to unlock innovation and speed. Provide program updates to senior leaders, aligning on risks, dependencies, and value realization metrics Uphold governance, cybersecurity, privacy, and compliance standards across platforms and integrations. Optimize the budget consumption for the service line in terms of rationalizing and making informed decisions. If you are passionate about leveraging technology, and innovation to create impactful customer experiences and drive business transformation, we invite you to be part of this exciting journey. SCOPE OF JOB Area of responsibility: Customer Development - HUL Service Lines: Customer Development, HUL Legacy and Heritage: Customer Development Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding.