At Roswell Park Comprehensive Cancer Center, our clerical and administrative teams play an essential role in creating a positive and supportive experience for patients and families. As a Clinical Support Associate, you will help keep daily operations running smoothly while serving as a welcoming and reliable resource for patients, visitors, and care teams.
In this role, you'll support both inpatient and outpatient areas through scheduling, communication, order processing, and general clerical coordination. This is a great opportunity for someone who enjoys staying organized, working in a team environment, and helping others in a fast-paced healthcare setting.
The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.
Responsibilities
Provide clerical and administrative support within assigned clinical areas
Welcome and assist patients, families, and visitors in a professional and compassionate manner
Answer phones, screen and route calls, and respond to routine questions
Record and process physician orders accurately and confidentially
Coordinate and maintain clinic and provider schedules
Support patient check-in and co-pay collection processes
Work closely with clinical and administrative teams to support smooth daily operations
Maintain accurate records and documentation while following privacy and confidentiality standards
Participate in team activities and contribute to a collaborative work environment
Requirements
Strong organizational skills and attention to detail
Excellent customer service and communication skills
Ability to multitask and prioritize work in a busy healthcare environment
Comfort working with patients, visitors, and multidisciplinary teams
Basic clerical, scheduling, or administrative experience, preferably in healthcare
Ability to maintain confidentiality and handle sensitive information professionally
Positive attitude, dependability, and willingness to learn
Experience with medical office processes, scheduling systems, or electronic health records is a plus
Why You'll Love Working Here:
At Roswell Park, every team member contributes to our mission of delivering world-class cancer care, advancing research, and improving lives. We are committed to creating a workplace where employees feel supported, valued, and empowered to grow.
Here's what you can expect when joining our team:
Meaningful work that helps support patients and families during important moments
A collaborative and welcoming workplace culture
Opportunities for career growth and professional development
Comprehensive benefits and wellness offerings
An organization committed to innovation, research, and compassionate care
An inclusive environment that values diversity, respect, and teamwork
The opportunity to work at one of the nation's leading cancer centers
If you're someone who enjoys helping others, staying organized, and contributing to a patient-focused team, we encourage you to apply.
Required Education and Experience
Medical Office Assistant Associate's degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
Associate's degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.
Equal Employment Opportunity Statement
Benefits
Health insuranceVision insurance
Additional Information
Title:
Clinical Center Associate II Job Type:
Regular Company:
Roswell Park Comprehensive Cancer Center Department:
Central Laboratory Services Time Type:
Full time Weekly Hours:
37.5 FTE:
0.9375 Shift:
First Shift (United States of America)
Roswellpark · Hospital