Director, Student Success Advising

Responsibilities

• Strategy & Leadership:
• Team Mentorship: Supervise and mentor 5-6 professional advisors. You will find fulfillment in their advancement, leading with empathy to foster a growth-oriented environment.
• Cohort Management: Oversee the holistic care of a cohort of approximately 1,500 undergraduate students, ensuring no creative voice goes unheard.
• Data-Driven Success: Work closely with the Assistant Dean to drive KPIs and leverage predictive analytics to inform retention and outreach strategies.
• Collaborative Advocacy: Partner with Academic Affairs, Health & Wellness, and the Equity Leadership Team to coordinate care for escalated and complex student cases.
• The CARES Committee: Serve as an active member of Berklee CARES, partnering across the college to support students of concern through assessment and intervention.
• Direct Advising & Success:
• Caseload Coaching: Provide direct advice to an assigned caseload of students, helping them navigate milestones from major declaration to graduation.
• Proactive Outreach: Identify and coach academically at-risk students, connecting them with the specific Bridge resources they need to get back on track.
• Milestone Tracking: Monitor progress through the "music core" and other essential curriculum markers to ensure a timely path to professional success.

Requirements

• Education: Master's degree required.
• Experience: Minimum of 7 years in undergraduate advising and 3+ years supervising/mentoring professional staff.
• Technical Savvy: Comfort with predictive analytics and Student Information Systems (SIS).
• Interpersonal Excellence: A high level of empathy, listening skills, and the ability to adapt to the rapidly changing needs of a diverse, global student body.
• Mission Alignment: A deep commitment to supporting students from over 100 countries as they develop as performers, educators, and therapists.
• Why Berklee?
• Mission-Driven Impact: Help shape the future of the arts in a vibrant, innovative setting.
• Cultural Access: Enjoy nightly access to world-class music, theater, and dance performances right on campus.
• Comprehensive Benefits: Competitive health and dental coverage, a 403(b) plan with matching contributions, and tuition benefits for you and your family.
• Time Off: Generous PTO plus a paid winter break to recharge your own creative battery.
• Join us in redefining student success for the world's most inspired artists!
• Hiring Range: $95,000 to $108,000 ; salary dependent on experience and education.
• Please visit the Total Rewards page to learn more about our benefits.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :
• *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
• Employee Type:
• Staff

Benefits

Additional Information

Job Description: Berklee is the world's leading institution for the study of music, dance, and theater. In 2022, we launched the Berklee Bridge , a transformative, holistic student success model. We are now seeking a Director of Student Success Advising -a leader and innovator who is passionate about making a 360-degree impact on the student experience: academic, personal, artistic, and professional. At Berklee, your work directly supports the next generation of creative leaders. The Vision: The Berklee Bridge The Student Success Advising team acts as the central coordinator of a vast success network. Moving beyond traditional course registration, this team ensures each student has a "wrap-around" support system. You will lead a team of professional advisors who affirm each student's capacity for self-direction and growth within a highly personalized, cohort-based model.

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