Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
Location:
This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 8AM -6PM due to contractual obligations. Training will be Monday - Friday 8:00 AM 5:00 PM for approximately 6-8 weeks. This role is located on site at 4101 Percival Road Columbia SC.
Sponsorship : This position is not eligible for sponsorship now or in the future.
Responsibilities
To Qualify for This Position, You'll Need the Following:
Required Education:
A High School Diploma or equivalent
Required Work Experience:
1-year of experience including 1-year claims/appeals processing, customer service, or other related support area OR bachelor's degree in lieu of work experience.
Required Skills and Abilities:
Good Verbal and Written Communication Skills
Strong Customer Service Skills
Good Spelling, Punctuation and Grammar Skills.
Basic Business Math Proficiency.
Ability to Manage Confidential or Sensitive Information with Discretion.
Required Software and Tools:
Microsoft Office.
What We Prefer that you Have the Following:
Associate degree
(2) years-of claims processing or call center experience.
Knowledge of word processing, spreadsheet, and database software.
Our comprehensive benefits package includes the following :
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
What We can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications.
Equal Employment Opportunity Statement
If you need special assistance or an acco
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time off
Ourhrconnect · Columbia, SC