Enterprise Account Planner

Responsibilities

• Build loads and schedule pickup/delivery appointments in alignment with customer requirements
• Communicate shipment updates and issues to customers and carriers clearly and professionally
• Adjust previously scheduled appointments as needed due to changes or disruptions
• Support the billing process and assist with documentation when necessary
• Handle email correspondence and phone communication with accuracy and professionalism
• Assist with various account management duties and perform ad hoc administrative tasks as assigned
• Contribute to a positive customer experience by providing award-winning service and timely updates

Requirements

• High school diploma or equivalent required
• Demonstrates strong personal drive; independently motivated to meet goals and deadlines
• Known for dependability and reliability; consistently delivers high-quality work
• Strong organizational skills and the ability to multitask effectively
• Excellent communication and interpersonal skills
• High attention to detail with problem-solving ability
• Ability to thrive in a fast-paced, high-volume environment
• Proficiency in Microsoft Office, especially Outlook and Excel
• Previous experience in scheduling, administration, logistics, or account coordination
• Preferred:
• Experience in logistics, freight, or supply chain environments
• Familiarity with scheduling or load-building software
• We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.

Additional Information

We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts team. In this role, you will be responsible for managing appointments, coordinating shipments, and providing excellent communication across carriers, customers, and internal teams. You'll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic, fast-paced environment. This position will report to the Enterprise Account Manager.

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Company Intel

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