Senior Solution Architect - Sales & Marketing

Responsibilities

• Lead the end-to-end architecture and technical design of the global Microsoft Dynamics 365 CRM platform, ensuring alignment with enterprise architecture and the CRM roadmap
• Define technical standards, design patterns, and specifications across customisation, configuration, extensions, and integrations
• Translate complex business requirements into scalable, secure, and high-performing solutions within the Dynamics ecosystem
• Partner with the Global CRM Systems & Data Integration Lead to establish integration patterns across key enterprise systems (e.g. finance, marketing, identity, analytics)
• Oversee the design of data migration from multiple legacy CRM platforms, ensuring integrity, consistency, and quality
• Provide technical leadership and guidance to development teams, system integrators, and external partners throughout delivery
• Evaluate and recommend Dynamics 365 capabilities, add-ons, and Azure services aligned to programme objectives
• Ensure the solution meets security, performance, scalability, and maintainability standards
• Identify and mitigate technical risks, dependencies, and constraints across the architecture
• Contribute to Design Authority and Programme Board discussions, clearly articulating and defending architectural decisions
• Support release planning and market on-boarding by ensuring technical readiness, stability, and resilience

Requirements

• Proven experience as a Solution Architect delivering large-scale, global CRM transformation programmes
• Deep expertise in designing and implementing Microsoft Dynamics 365 solutions (Sales, Service, and Marketing modules preferred)
• Strong understanding of cloud architecture patterns, design principles, and best practices for enterprise applications
• Hands-on experience with Azure services (e.g. Functions, Logic Apps, Data Factory) to integrate and extend Dynamics 365
• Solid knowledge of data modelling, migration strategies, and data governance within a CRM environment
• Ability to translate complex business requirements into clear, structured, and technically sound architectural designs
• Excellent communication and stakeholder management skills, with the ability to clearly articulate complex technical concepts to non-technical audiences, including senior leaders
• Proven experience collaborating with system integrators, development teams, business analysts, and functional leads in a global, federated environment
• A pragmatic, outcome-focused mindset with a strong emphasis on sustainability, long-term value, and technical excellence
• Confident in making informed technical trade-offs and clearly articulating their business impact
• You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We a

Additional Information

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: As part of WPP's multi-year Enterprise Technology transformation, the Global CRM Programme is a critical capability driving improved client engagement, commercial visibility, and data-led growth. We are consolidating multiple legacy CRM platforms into a single, enterprise-wide Microsoft Dynamics solution-introducing significant technical complexity and a clear need for strong architectural leadership. We are therefore hiring a Senior Solution Architect to: Define the end-to-end technical architecture for WPP's global CRM platform Ensure the solution is scalable, secure, high-performing, and maintainable Translate complex business requirements into robust, future-proof designs Enable the successful consolidation of diverse legacy CRM solutions across agencies As Senior Solution Architect, you will be accountable for designing the technical blueprint of WPP's enterprise-wide Microsoft Dynamics CRM platform. You will ensure alignment with WPP's broader enterprise architecture and apply best practice across Dynamics 365. Working closely with business, functional, and technology teams, you will help shape a cohesive, integrated platform that balances global consistency with local flexibility-providing a strong and sustainable foundation for WPP's agencies, markets, and clients.

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