HR Shared Service Analyst

Responsibilities

• 30% Supports administration activities, such as Workday, records upkeep, ad hoc reporting, data auditing, and general recordkeeping, and recommends ways to improve and standardize work to support automation where feasible.
• 15% Resolves Tier 1 and Tier 2 inquiries and collaborates with COE stakeholders for quick and effective resolution.
• 15% Supports programs and campaign rollouts by participating in solution review, testing, and knowledge article creation. Assists in maintaining course catalogue, logistics, and enrollment.
• 10% Compiles reporting and trend analysis supporting internal practice and program KPIs to help inform COE of program success and trending issues.
• 10% Identifies opportunities for continuous improvement initiatives and proposes solutions and ideas to find more efficient ways to deliver HR support to candidates, employees, and people leaders.
• 5% Builds and maintains relationships with key stakeholder groups.
• 5% Supports vendor-invoice processes in Ariba.
• 5% Performs other duties as assigned, such as special projects and initiatives related to the role. May choose to participate in non-related initiatives as part of growth and learning objective. Understands the need for appropriate data privacy protections when working with employee data.
• 5% Performs other duties as assigned.
• Additional Requirements:
• Bachelor's degree, applicable certification or equivalent experience.
• 3+ years HR experience, pr eferably in Total Rewards/Talent .
• Must have excellent writing and communication skills. Above average ability to read, write, and speak English. Multilingual a plus.
• Ability to manage multiple, often complex, tasks at the same time. Ability to stay focused on key timeline/deliverables. Strong project, time management, and organizational skills. Intermediate understanding of event and project management both domestically and internationally.
• Proactive, consistently anticipates stakeholder needs, self-motivated , accountable, and goal oriented
• Advanced skills with Workday Module s
• Clear communication skills. Able to balance the need to seek information with the need to be understood. Able to communicate effectively in varied settings and cultures.
• Strong Microsoft Word, Excel, PowerPoint, Teams, and Outlook skills
• Advanced skills in SAP's Ariba Procurement and Concur Expense and Travel systems
• Advanced skill in SharePoint, with ability to consult, design, build, and maintain content
• Ability to apply privacy concepts rooted in core privacy principles, like Data Minimization, when collecting, using, or sharing personal information of our job candidates and employee
• Travel: Occasional - 10%
• Work Schedule: Standard Hours
• Career Band: Professional
• Criteria & Management Requirements:
• Problem Solving: Works on projects and tasks with limited complexity and solves problems with limited independence.
• Decisions: Makes decisions within guidelines and policies that impact own work. Receives moderate level of guidance and direction.
• Knowledge: Obtains fundamental knowledge of concepts, practices, and procedures within own discipline or specialty area.
• Business Acumen: Applies general knowledge of basic business principles developed through education or experience.
• Communication & Influence: Exchanges straightforward information, asks questions and checks for understanding.
• Impact: Work performed will have impact to projects within the department.
• Leadership: No supervisory responsibilities.
• Work Environment: Typical Office
• Other Work Environment Requirements:
• Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.
• Other Physical Requirements:
• Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with other

Additional Information

Job Summary: The Shared Services Analyst I provides support for HR activities with strong emphasis on Total Rewards/Talent , being the key contact for matters relating to process excellence and support. The specialist will provide day-to-day support for escalated HR inquiries and support scheduled and ad hoc data requests from partners. Requires strong collaboration, attention to detail, and superior service delivery qualities.

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