Internal Communications & Enablement Coordinator

Responsibilities

• Draft, edit, and distribute company-wide communications including announcements, leadership messages, newsletters, and policy updates that reflect Envoy Mortgage's culture and voice.
• Partner with executive leadership to ensure messaging is timely, accurate, and lands the way it was intended across a distributed workforce.
• Own and maintain a communications calendar to manage cadence and consistency of internal messaging across all channels.
• Support change management communications during organizational initiatives, system rollouts, and policy changes so employees always know what's happening and why.
• Coordinate logistics for company-wide and department-specific training programs including scheduling, enrollment, and vendor coordination.
• Administer BAI, PLACE Companies University, managing content uploads, user access, and completion tracking to keep our learning ecosystem running smoothly.
• Partner with subject matter experts and people leaders to develop or curate training materials, job aids, and resources that actually get used.
• Track training compliance and generate reports to support leadership visibility and audit readiness.
• Serve as the primary administrator and content owner for Envoy Mortgage's company intranet, ensuring it is always current, well-organized, and easy to navigate.
• Drive adoption of the intranet as the go-to resource for company information, policies, and tools across the organization.
• Identify and implement improvements to intranet structure and usability based on employee feedback and usage data, always looking for a better way.
• What You Bring
• Bachelor's degree in Communications, English, Marketing, HR, or a related field, or equivalent work experience.
• 2 to 4 years of experience in internal communications, corporate communications, training coordination, or a related HR or people operations function.
• Demonstrated experience owning or administering a company intranet such as SharePoint, Confluence, Simpplr, or similar.
• Experience with an LMS platform such as BAI, Docebo, TalentLMS, or similar is preferred.
• Exceptional written communication skills, clear, concise, and able to adapt tone for different audiences and channels.
• Strong attention to detail with the ability to manage a high volume of content without sacrificing accuracy.
• Solid project management and organizational skills with the ability to juggle multiple workstreams and deadlines independently.
• Proficiency in Microsoft 365 including SharePoint, Teams, Word, and PowerPoint.
• A self-starter mindset, you identify gaps, take initiative, and follow through without being asked.
• Experience in mortgage, financial services, or a distributed or high-growth company environment is a plus.
• Why PLACE

Benefits

Additional Information

Your Opportunity At Envoy Mortgage , part of the PLACE family of companies, we are building a category-defining mortgage experience at the intersection of people, technology, and financial services. As a high-growth company on an ambitious path, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives. This is YOUR CHANCE to be the voice and connective tissue of our entire organization. As our Internal Communications and Enablement Coordinator, you will partner with the SVP of Strategic Initiatives and executive leadership to keep our distributed team informed, aligned, and equipped to do their best work every single day. If you believe that great communication is a competitive advantage and that a well-informed team is an unstoppable one, this is your PLACE . Who Develops You SVP, Strategic Initiatives What You're Great At You are a natural communicator who takes pride in getting the message exactly right. You know how to adjust your tone whether you are writing a company-wide announcement from the CEO or a quick training reminder for a department team. You are organized, proactive, and thrive when you are juggling multiple workstreams at once without losing a single detail. You don't wait to be asked - you see what's missing and you fix it. You are as comfortable working with executives as you are with frontline employees, and you genuinely care about keeping people connected to the bigger picture. You believe that how a company communicates internally is just as important as how it communicates externally, and you are ready to own that.

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