Cloud Engineer (L2)

Responsibilities

• Multi-Cloud Infrastructure Operations
• Operate and maintain cloud-native services in production across AWS, Microsoft Azure, and Google Cloud Platform:
• Hands-on experience with cloud services including: Lambda, ECS/EKS, FSx, Glue, SES, GuardDuty, WAF, Shield Advanced, Security Hub, KMS, Secret Manager, SNS, SQS, EventBridge, API Gateway, EC2, S3, CloudWatch, Systems Manager, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure Storage, Azure Monitor, Compute Engine, Google Kubernetes Engine (GKE), Cloud Functions, Cloud Storage, Cloud Monitoring
• Monitor and troubleshoot infrastructure performance, uptime, and scalability across all platforms
• Support production and staging environments with 24/7 reliability objectives
• Able to participate in 24/7 shift rotation to provide round-the-clock operational support and assist a team of L1 engineers with hands-on troubleshooting of technical issues.
• Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, or related field
• Minimum 3 years of experience in Commercial Cloud Engineering roles
• At least 2 years of experience in public sector or regulated cloud environments
• Minimum 3 years of hands-on experience with AWS or Microsoft Azure or Google Cloud Platform
• Experience in 24/7 operational support environments with shift rotation
• Demonstrated experience in mentoring and leading junior engineers
• Strong background in ITIL processes and ITSM platforms with experiences on CIS security hardening and remediation
• Familiarity with Singapore Government technology standards and frameworks (e.g., SHIP-HATS, IM8 Policy)
• Preferred Certifications
• AWS Certified Solutions Architect - Associate / Professional
• AWS Certified SysOps Administrator - Associate (preferred)
• Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• RHCE or Linux Professional Institute Certification (LPIC)
• ITIL v3/v4 Foundation
• Work Arrangements
• This role requires participation in 24/7 shift rotation to support critical infrastructure operations
• Extended work hours may be required during incidents, maintenance windows, and change implementations
• On-call support responsibilities as part of rotation schedule
• Flexibility to work outside normal office hours for patching activities and emergency response
• Skills Required
• Cloud Platforms: Hands-on production experience with Amazon Web Services or Microsoft Azure or Google Cloud Platform
• Infrastructure as Code: Terraform, ARM Templates
• Operating Systems: Windows Server (2012/2016/2019/2022/2025), basic to intermediate Linux/RHEL administration
• Patch Management: AWS Patch Manager, Azure Update Management, WSUS, SCCM, YUM/DNF, Air Gapped Linux Repo
• Application Support: OS-level application deployment, troubleshooting, and performance optimization
• Security & Hardening: CIS Benchmarks, security remediation, vulnerability management, IAM best practices
• Containers: Docker, Kubernetes, ECS, EKS, AKS
• DevSecOps: Familiarity with SHIP-HATS and/or DevSecOps frameworks
• ITIL & ITSM: Incident, Problem, Change, Request Management; ServiceNow, Jira
• SSL/Certificate Management: End-to-end SSL certificate lifecycle and renewal tracking
• Scripting & Automation: PowerShell, Bash, Python, AWS CLI, Azure CLI, gcloud CLI
• Documentation: Runbooks, SOPs, Logs, and technical documentation

Benefits

Additional Information

Job Summary We are seeking a highly skilled and experienced Cloud Engineer lead (Level 2) to support cloud infrastructure for Commercial and Singapore Government-appointed agency operating across commercial cloud platforms. This role requires experiences managing multi-cloud environments predominantly on Amazon Web Services (AWS), with knowledge in Microsoft Azure and Google Cloud Platform (GCP). The ideal candidate will demonstrate strong Infrastructure-as-Code (IaC) capabilities, comprehensive OS lifecycle and patching operations, application deployment and troubleshooting expertise, and proactive operational leadership. This role emphasizes hands-on technical proficiency, security awareness, automation-driven practices, mentorship capabilities, and familiarity with strict uptime, compliance, and audit requirements in network separation environments.

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