Mainframe Operations Lead II

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Mainframe Operations Lead at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Mainframe Operations Lead you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Mainframe Operations Lead, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.

Requirements

• Required Technical and Professional Expertise
• Minimum 8 to 10 years of experience in Mainframe Operations.
• Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.
• Managing JES spool, diagnosing hardware and software problems, and informing the support team.
• Handling service restoration teams and root cause analysis of abends.
• Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).
• Perform automated startup and shutdown of the production operating system.
• Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.
• Should have good understanding of zOS operating system.
• Should have experience working on HMC / Control-M / Netview / Netcool / CA7 / IZWS / TWS
• Expertise in Job Control Language (JCL) and job abend codes.
• Expertise in IBM z/OS, JES2, VTAM, TCP/IP, CICS, DB2, MQ, RACF.
• Strong knowledge of batch processing tools Control-M
• Experience with performance monitoring tools (OMEGAMON, RMF, SMF).
• Preferred Technical and Professional Experience
• Experience with scheduling software, reporting, and logging
• Proficient with Operating Systems (Windows or Mac)
• Experience with Troubleshooting, Backup/Recovery and Basic Networking
• Being You
• What You Can Expect
• From your very first day, you'll dive into impactful work that powers the systems our customers

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