Housekeeping Supervisor - Trailhead Lodge

Benefits

Additional Information

Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Employee housing program 401k with up to 5% company match & immediate vesting Discounter daycare onsite at Mt. Bachelor Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts Position Summary The Housekeeping Supervisor is a detail‑oriented, hands‑on leadership role responsible for supporting the daily operation, quality, and administration of housekeeping services at Trailhead Lodge. Reporting directly to the Facilities Maintenance Manager, this position plays a critical role in delivering consistent cleanliness standards, efficient room turnover, and a welcoming guest experience at a year‑round hospitality property. This role is well-suited for an individual who thrives in a fast‑paced lodging environment, brings strong organizational and administrative skills, and enjoys leading teams through clear communication, structure, and accountability. While this role is not responsible for overall departmental strategy, it is a key execution and oversight position that supports hiring, scheduling, training, and daily performance management and quality of product and guest room experience of the housekeeping team. Essential Functions/Major Responsibilities Housekeeping Operations & Quality Oversight Supervise day‑to‑day housekeeping operations to ensure guest rooms and public areas consistently meet Trailhead Lodge cleanliness and presentation standards. Conduct routine room inspections and public‑space walkthroughs to verify quality, completeness, and adherence to brand expectations. Coordinate daily room status with Guest Experience and Facilities teams to support efficient room readiness and turnover. Assist with resolving housekeeping‑related guest concerns promptly and professionally. Support seasonal deep‑cleaning initiatives and special projects as assigned. Scheduling & Staffing Support Support the Facilities Maintenance Manager with recruitment activities, including interviewing, onboarding, and training of Lodge Services / Housekeeping Attendants. Prepare and manage daily and weekly housekeeping schedules aligned with occupancy, arrivals, departures, and staffing levels. Assign daily work areas and priorities to housekeeping team members. Monitor productivity, coverage, and labor utilization, adjusting assignments as needed to meet operational demands. Provide ongoing coaching, feedback, and support to team members to reinforce performance expectations and service standards. Escalate performance, attendance, or conduct concerns to the Facilities Maintenance Manager as appropriate. Administrative & Systems Responsibilities Maintain accurate housekeeping documentation, including room inspection logs, task lists, and daily production records. Track housekeeping supplies, linens, and amenities; communicate restocking needs and usage trends. Support payroll accuracy by verifying timekeeping records and schedules. Assist with maintaining standard operating procedures (SOPs) and training materials. Utilize property management and housekeeping systems to update room status and communicate completion. Guest Experience & Cross‑Department Collaboration Collaborate closely with the Guest Experience Manager and Attendants, Night Audit, and Facilities Maintenance Manager and Attendant to ensure smooth daily operations and minimal guest disruption. Support next‑day arrival readiness by ensuring rooms are prioritized based on arrivals, early check‑ins, and special requests. Maintain a professional, guest‑aware presen