Build and lead a team of highly engaged, knowledgeable, and diverse leaders
Act as a leader of leaders , empowering and developing managers to elevate their teams
Align personal goals with organizational objectives
Conduct regular performance reviews and leadership development sessions
Customer Experience
Own customer feedback and drive improvement initiatives
Establish strong relationships with customer management teams
Contribute to commercial growth through needs identification and upselling
Participate in forums to shape products and services aligned with strategy
Performance
Own Customer Satisfaction metrics for your team and area
Ensure efficient and effective operations while maintaining high satisfaction
Develop and implement KPIs aligned with company vision
Set performance management structures for large, remote teams
Requirements
Solid experience in Ocean Transportation and/or Supply Chain Management, with significant leadership exposure
Proven ability to lead leaders and manage large, complex teams
Strong knowledge and network in logistics across North West Europe (advantageous)
Ability to thrive in a dynamic environment and navigate ambiguity
Interest and experience in business transformation and technology enablement
Structured, data-driven approach with Lean and project management principles
Strong stakeholder management and relationship-building skills
Empathetic, inspiring leadership style
Ability to translate vision into actionable plans and motivate teams
Collaborative mindset across diverse backgrounds and levels
Fluent German
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
Benefits
Collaboration with colleagues and clients across the globeExcellent training and global career prospectsOpportunities to enhance communication, problem-solving, and relationship-building skillsCompetitive salary and bonus packageVision insuranceRemote work optionsPerformance bonusParental leave
Additional Information
Sr. CX Manager - Head of Automotive
Are you passionate about delivering excellent service through people, enabled by systems and technology? Do you thrive in a fast-paced, dynamic organization and enjoy working with multicultural stakeholders? Then you might be just what we are looking for in our next Customer Experience Leadership Team member.
At Maersk, we are on a journey to become The Global Integrator of Container Logistics. We believe in the greater mission of logistics, beyond transporting goods from A to B. We are improving life for all by connecting the world and simplifying our customers' supply chain. You will join this ground-breaking journey by strengthening the focus to become a truly customer-centric company, serving our customers' individual needs through our people, enabled by technology.
As a Senior Leader , you are expected to be both a business leader and a leader of leaders . You will demonstrate strong leadership skills, inspire engagement, and translate vision and strategy into tangible goals and actions. You will coach, guide, and develop your leadership team and their extended teams to understand customer needs and deliver excellent service.
Maersk · Hamburg, 20095, Germany