IT Support & Multi-Platform Troubleshooting: Provide comprehensive technical support to a large corporate user base (2,000+ users). Diagnose, troubleshoot, and resolve complex hardware, software, and network issues across a diverse ecosystem, including Windows, Mac, and iPhone devices.
Incident Management & Documentation: Efficiently manage, track, and update IT service requests using ServiceNow . Contribute to and maintain internal knowledge bases to improve team efficiency and user self-service capabilities.
Cross-Functional Collaboration: Act as a key liaison between internal teams and external partners/vendors to ensure seamless operational alignment and service delivery.
Customer Service: Deliver high-touch, empathetic, and professional support to both online (remote) and in-office colleagues, ensuring minimal disruption to their daily workflows.
Qualifications & Requirements
Technical Proficiency: Proven experience troubleshooting hardware, software, and networking issues across multiple operating systems, specifically Windows, macOS, and iOS .
Tools: Experience utilizing enterprise ticketing systems (specifically ServiceNow ) and maintaining internal knowledge documentation.
Soft Skills: Excellent organizational skills, the ability to manage time effectively under tight project deadlines, and superior verbal and written communication skills.
Team Leadership: Ability to train, guide, and coordinate temporary staff or junior team members during major project rollouts.
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 5+ years' related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Knowledge of Inventory and IT
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Physical Demand & Work Environment:
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness P
Benefits
Health insuranceDental insuranceVision insuranceRemote work optionsFlexible schedulePerformance bonus
Additional Information
What this Job Entails:
The Inventory Technician plays a critical role in maintaining workforce productivity by providing top-tier technical support and leading large-scale deployment initiatives. This onsite role balances day-to-day IT troubleshooting for a large corporate user base with the hands-on project management required for hardware refreshes and asset lifecycle management. The ideal candidate is a proactive problem solver who excels in cross-functional communication and delivers exceptional customer service to both remote and in-office colleagues.
Astreya · Chicago, IL