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Job Description Summary - -Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered. -Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services. -Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function. -Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function. -Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. -Own and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs. Job Description Regional Service Manager Americas Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Hiring Requirements Job Description Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered. Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services. Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function. Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function. Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. Own and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs. Major accountabilities: Role will ensure that all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO and drive improvements. Key performance indicators: Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY. No major business disruptions, Responsiveness and Recovery Speed of critical incidents / issues in business. Speed and agility in delivering services to users. Operational targets, SLAs and KPIs are met. Operational efficiencies delivered through suppliers and level of process control. & Learning Agility, Ability to evaluate and launch new services & capabilities. Productivity gains and defect reduction through continuous improvement. & Automation led Programmable Infrastructure and Platform Services. Establish a Technical Vision, clear strategy, and execution against the plan. Compliance level of applicable IGM/ISRM policies. Minimum Requirements: Work Experience: Financial Management. Supporting Quality activities / issues. Strong cross functional leadership. Risk. Ambiguity. Patient/client driven with excellent communication skills. Operations Management and Execution.
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