Director, Customer Success (NEU + ROW)

External

Frontify · London Area

Full-timeHybrid10mo ago

Leadership

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Benefits

Private health benefits and health cash planPension scheme: 5% matchedA minimum of 25 days of annual leave per yearPaid educational and wellbeing days offWellbeing, learning and development, and commuter allowanceHome office setup budget- Weekly free office lunchLocalized benefitsWorkation: Work from inspiring locations around the world (45 days annually)Invite to our summer company meet-upImportant to usFrontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.Next stepsIf there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.

Additional Information

We're all about helping brands turn ideas into impact. Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers - including teams at Uber, Microsoft, Volkswagen, and Telefónica - to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission As Director of Customer Success for NEU and ROW, you'll lead a regional organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you'll build on a solid foundation, bringing the structure, coaching, and clarity that takes an already high-performing team to the next level. This means being equally comfortable partnering with your team leads, stepping into key customer moments, and making critical business decisions that drive alignment with global goals. We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply. Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands and people with a human touch. - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. - Join a vibrant, social team-whether you love animals, yoga, or travel, we've got the Slack channels for you!

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