Road Freight Import Export Operator

About the role

Right Now Group are recruiting for a Road Freight Import & Export Operator on behalf of a well-established freight forwarding business based in Egham. This is an excellent opportunity for an experienced freight forwarding professional to join a growing and highly regarded logistics business. The successful candidate will play a key role within the road freight department, managing both European import and export shipments from start to finish whilst delivering exceptional customer service. The role is predominantly focused on imports but will also involve coordinating export movements, making it an ideal opportunity for someone looking for a varied operational position within road freight. Road Freight Import & Export Operator - Key Responsibilities Manage end-to-end European road freight import and export shipments Liaise with overseas agents, hauliers, carriers, customers, and suppliers to coordinate shipments efficiently Complete customs entries and ensure compliance with HMRC regulations Prepare and process import and export documentation, including customs paperwork, commercial invoices, and transit documentation Monitor shipment progress and provide proactive updates to customers Resolve customs, transport, and operational issues in a timely manner Maintain accurate shipment records, job files, and operational data Negotiate rates and coordinate bookings with transport providers and agents Ensure all shipments are delivered within agreed service levels and customer expectations Work closely with internal departments to support the smooth movement of freight Road Freight Import & Export Operator - Skills & Experience Required Previous experience within Road Freight Imports & Exports is essential Strong understanding of European road freight operations Experience completing customs entries and customs documentation Knowledge of import and export procedures Excellent communication and customer service skills Strong organisational skills with the ability to manage multiple shipments simultaneously Ability to work effectively within a fast-paced freight forwarding environment Experience using Boxtop and ASM Sequoia would be highly advantageous Road Freight Import & Export Operator - Salary & Benefits Salary between £30,000 - £38,000 depending on experience Monday to Friday working hours ( 09:00 - 17:30 ) Hybrid working available following successful completion of probation 20 days annual leave plus bank holidays Company pension scheme Supportive and experienced team environment Long-term career development opportunities

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