Customer Service Executive
ExternalFull-timeOn-siteToday
ComplianceSAP
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Responsibilities
- Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided.
- Process, update, and maintain customer accounts and records accurately in the SAP system.
- Manage and resolve queries, complaints, or litigations from both customers and internal stakeholders, ensuring close follow-up until full case closure.
- Receive and process orders from customers and internal employees via telephone, email, and online ordering platforms as required.
- Coordinate and manage customer complaint escalations effectively with relevant inter-departments, ensuring timely resolution.
- Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures.
- Highlight and escalate any change requests from inter-departments to the management team for review and approval.
- Take ownership of assigned workflow and process flow responsibilities to ensure smooth operations.
- Understand customer expectations and respond professionally, efficiently, and courteously to deliver high-quality service.
- Perform any other reasonable ad-hoc duties assigned by management from time to time.
- Minimum Requirements & Qualifications
- Minimum Diploma qualification in any discipline.
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