Customer Service Executive

Responsibilities

• Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided.
• Process, update, and maintain customer accounts and records accurately in the SAP system.
• Manage and resolve queries, complaints, or litigations from both customers and internal stakeholders, ensuring close follow-up until full case closure.
• Receive and process orders from customers and internal employees via telephone, email, and online ordering platforms as required.
• Coordinate and manage customer complaint escalations effectively with relevant inter-departments, ensuring timely resolution.
• Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures.
• Highlight and escalate any change requests from inter-departments to the management team for review and approval.
• Take ownership of assigned workflow and process flow responsibilities to ensure smooth operations.
• Understand customer expectations and respond professionally, efficiently, and courteously to deliver high-quality service.
• Perform any other reasonable ad-hoc duties assigned by management from time to time.
• Minimum Requirements & Qualifications
• Minimum Diploma qualification in any discipline.

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Company Intel

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