ESS UW & Policy Services Supervisor

Responsibilities

• Supervises, coordinates and provides leadership to team. Ensures all sophisticated processing and customer service needs are addressed and resolved in a timely manner and within standards/guidelines. Interacts with others as necessary to achieve objectives.
• Assigns work, monitors, evaluates, recommends and implements changes/improvements to existing processing procedures. Establishes standards, specifications, methods and recommends equipment usage as requested/assigned.
• Supervises the resolution of highly complex problems in technical, system or production aspects of the section/team responsibilities. Maintains status and provides management with updated reports as required.
• Leads task or project teams as assigned and provides recommendations. Keeps management updated regarding status as requested. Implements and monitors progress of final determination. Conducts regular follow-up to track the effectiveness of the implemented changes.
• Initiates analysis to study system changes applicable to unit and its functions. Analyzes recommendations for updating systems/software for unit(s). Makes recommendations and ensures follow up on system/software updates.
• Assists departmental management in the development of budget and is accountable for performance against individual unit/team budget. Analyzes data that may impact overall operating results.
• Analyzes the need for training in specific subjects within unit. Uses team input to design and recommend training program for the unit.
• Prepares and administers performance evaluations and salary activity. Functions as first level of communication regarding production and/or associate related situations.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to Manager/Director and supervises team of professionals.
• Typical Skills and Experiences:
• Education: Undergraduate studies and/or studies toward related insurance designation preferred.
• Experience: Seven years of experience in related field; five years of experience with undergraduate studies.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
• Values: Regularly and consistently demonstrates the Nationwide Values.
• Job Conditions:
• Overtime Eligibility: Exempt (Not eligible)
• Working Conditions: Normal office environment. Non-standard or extended work hours and some travel as needed.
• ADA: The above s

Benefits

Additional Information

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role supports the ESS UW & Policy Services team responsible for processing, quality assurance, and escalation management across operational workflows. The team converts inbound work into accurate system updates, resolves exceptions, and ensures quality standards are met so downstream processes can proceed without delay. This role will lead efforts to improve workload visibility, standardize decisioning, and strengthen cross-team coordination to drive more predictable and sustainable outcomes. Success in this role requires a strong understanding of ESS policy support processes, along with the ability to promote consistency and help teams deliver dependable, high‑quality results at scale. #LI-MS2 This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Job Description Summary Are you a natural leader who can drive business goals? If you can take initiative, make sound decisions and have a desire to tackle challenges, we want to hear from you! As a Supervisor, you'll lead, plan and organize the work of associates within multiple locations, multiple functions and units performing complex work. We'll count on you to develop, coach, train and mentor team members. You'll analyze the development of new policies/procedures, make recommendations and work closely with unit management to implement changes to existing work policies and procedures. Job Description

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