Residential Worker B

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Profile Summary : The Residential Worker B provides a safe and secure environment for staff, residents, and visitors, delivering Emergency, Transitional and Supportive Housing program services for the ministry unit. Accountabilities:

Responsibilities

• Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect.
• Monitors the environment and clients to ensure safety and security.
• Ensures client supervision, monitoring behaviour for adherence to rules and policies.
• Conducts all required shift change procedures prior to and after shift change.
• Maintains required documentation and shelter log.
• Assists withconflict resolution.
• Complete and distribute paperwork as required.
• Food preparation and serving to clients at mealtimes.
• Client Intake
• Prepare for clients by receiving phone / in-person inquiries.
• Interview clients, completing intake form.
• Provide orientation to new clients.
• Ensure that clients are fully aware of program expectations.
• Provide information and referrals to community resources to clients.
• Household Maintenance
• Cleans shelter rooms, washrooms, kitchen, lounge, offices, and common areas.
• Packing up client's belongings and prepping beds and rooms for new clients.
• Provides laundry services for the shelter and shelter clients.
• Performs basic building maintenance. Collects and disposes of refuse and maintains clean refuse area; performs spot cleaning as required.
• Performs other duties as assigned.
• WORKING CONDITIONS:
• Little to no travel required.
• HEALTH & SAFETY
• Required to complete general orientation, including safety in the workplace training and annual review.
• Contributes to the safety of staff and guests (e.g. snow removal, clear fire exits, no obstacles inside/outside doors, cleans spillage).
• Universal precautions: wearing personal protective equipment (PPE) as required, including gloves/glasses.
• PHYSICAL DEMANDS:
• Regularly required reach with hands and arms; to stoop, kneel, bend, and crouch.
• Ability and willingness to lift/move equipment up to 25 pounds.
• Ability to easily ascend and descend two (2) flights of stairs located inside and outside the shelter.
• The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
• Education and Experience Qualifications:
• The successful candidate must have completed High School.
• Minimum one to two (1-2) year certificate in a Social Services related field.
• An equivalent combination of education and experience may be considered.
• One to two (1-2) years of prior related experience, including experience in a social service setting, working with marginalized individuals, and a social services background.
• Special Licenses, Diplomas, Certifications or Requirements:
• Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA.
• Must receive clearance from TSA Abuse Registry Check.
• Required to complete WHMIS training annually.
• Required to complete Praesidum Academy training modules relevant to position.
• Current certification in Standard First Aid / CPR, Foodsafe, and Non-Violent Crisis Intervention training.
• Experience and Skilled Knowledge Requirements:
• Characteristics: energetic, takes initiative, team player, organized and productive.
• Creative and flexible with the ability to adapt based on team, program, and service needs.
• Skills and Capabilities:
• Experienced with Microsoft Office (Word, Excel, Publisher, and PowerPoint); Internet and Email.
• Familiar with administration and file management procedures.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

Benefits

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