Assistant Engineer, Customer Support

Responsibilities

• Respond promptly to customer service requests to deliver efficient, high-quality technical support
• Perform scheduled inspections and preventive maintenance on equipment and systems at customer sites to ensure reliability
• Troubleshoot, repair, and perform corrective maintenance to maintain optimal system performance
• Build and maintain strong customer relationships by ensuring service excellence and reliability
• Provide standby technical support outside regular working hours as required
• Required competencies and certifications
• Minimum NITEC or higher qualification, or equivalent relevant experience
• Technical training or hands-on experience in servicing equipment and systems
• Preferred competencies and qualifications
• Strong interpersonal and communication skills demonstrated through effective customer interactions
• Customer-oriented approach with a proactive and problem-solving mindset

Additional Information

Company Overview Swisslog Healthcare empowers hospitals with integrated automated transport and pharmacy solutions. We provide end-to-end storage and transport systems for lab samples, medications, and patient-specific therapies, enabling healthcare facilities to operate with precision and confidence. Job Summary We are seeking a motivated Assistant Engineer, Customer Support to deliver high-quality technical service and support to our customers.

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