Manager, eCommerce Order Fulfillment

About the role

The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce returns experience from returns logistics to consumer credit processing. It will be crucial for the role to set clear KPIs and regular reviews with the OFT lead to ensure the business is operating inside of desired thresholds. The role will also be responsible for managing the freight out, returns and chargeback budget, as well as forecasting and staffing labor. There will be a close collaboration with distribution center, customer care and commercial teams to ensure timely processing in adherence with SLAs, providing cost effective speed of delivery to customers and the overall returns experience and the ability to enact on various customer engagements in a frictionless manner. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.