Account Manager

Responsibilities

• Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
• Proactive sales management of your assigned merchant portfolio
• Defense of accounts against competitor poaching
• Market and business trend evaluation & transparent transmission to the organ
• Acquisition of new merchants, retention, and recovery of existing merchantsisation
• Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
• Delivery of assigned budgeted targets
• Delivery of account-specific contractual obligations
• Delivery of new business targets & action plans
• Improve merchants' knowledge and expertise with our services
• Maximize TFS business (IR and RR management)
• Maximize DCC business (Hit Rate management)
• Close collaboration with the Marketing department on promotions & campaigns
• Close collaboration with the Key Account department and Merchant Service for alignment on account activities

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Company Intel

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