We are looking for a motivated individual with the following background:
Native-level fluency in both Portuguese and English; other languages are a plus
Experience in the Brazilian market and an international work background are preferred
Knowledge of Brazilian billing procedure
Customer service experience is required, with credit collections experience as an advantage
Bachelor's degree in business administration, economics, or a related field, with strong skills in Microsoft Office, especially Excel and SAP
Benefits
A permanent contract based in Barcelona within an international organization, offering a dynamic working environmentOpportunities for training and developmentA commitment to work/life balance through a hybrid work modelA competitive compensation package, including medical coverage, meal vouchers, and moreA company culture rooted in innovation, teamwork, integrity, trust, respect, focus, and open communicationA multicultural, diverse and inclusive environment that values the perspectives of our employeesAdditional DetailsThis job has a full time weekly schedule.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service
Additional Information
Job Description
JOB DESCRIPTION SECTION
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognized through our numerous Great Place To Work (GPTW) awards. Information about Agilent is available at www.agilent.com .
Agilent is seeking a results-oriented Collector to join our Global Credit & Collections team in Barcelona. If you have strong financial skills, a talent for communication, and enjoy solving problems, this role is designed for you.
You will be responsible for managing customer relationships, resolving post-sale issues, and clarifying payment discrepancies for our Brazilian clients-mainly via phone and email. Maintaining accurate account records, prompt follow-up on payment reminders, and ensuring all actions comply with Agilent's policies are key aspects of the job.
This impactful position covers a portfolio of up to $4 million, with direct influence on Agilent's financial performance through reduced overdue invoices and improved payment behaviors. If you're ready for a new challenge in a dynamic, international setting, we want to hear from you!
Your main responsibilities will include:
Resolve, collect and manage past due accounts and outstanding invoices while maintaining
Customer first mindset
Take actions to encourage timely debt payments
Collaborate with business partners (Customer Service, Sales, Service delivery, Credit) to resolve post Sales queries (billing integrity, customer expectation situations and credit issues)
Report on collection activity and accounts receivable status
Payment receipts creation
Perform daily reconciliation between two finance systems (SAP, TMF)
Interfaces with sales support, customer service and accounts receivable to reconcile accounts
Process customer refunds
Agilent · Spain