Capitalhealth · 3131 Princeton PikePrepare for this interview
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Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $20.10 - $26.13 Scheduled Weekly Hours: 40 Position Overview Responsible for administrative management, tracking, and coordination of outpatient clinical denials, including medical policy denials, experimental or investigational determinations, and other payer clinical criteria denials. Ensures outpatient clinical denial cases are properly triaged, routed, documented, tracked, and prepared for appeal in accordance with payer requirements, while partnering with clinical and operational resources to support timely resolution and denial prevention. MINIMUM REQUIREMENTS Education: High school diploma or equivalent required. Associate or bachelor's degree in healthcare or business-related field preferred. Experience: Three years' hospital billing, denials management, utilization review support, or related revenue cycle experience. Experience working outpatient clinical denials, or medical necessity line-item denials strongly preferred. Other Credentials: Knowledge and Skills: - Working knowledge of outpatient clinical denial categories, including payer medical policy, experimental/investigational, and clinical criteria denials - Familiarity with payer authorization processes and outpatient clinical documentation workflows - Ability to perform detailed tracking, documentation, and inventory management across multiple appeal levels - Strong organizational skills and attention to detail - Ability to identify root causes and recurring outpatient denial drivers - Strong written communication skills for documentation and internal coordination - Proficiency with hospital billing systems, EMR navigation, and payer portals Special Training: Mental, Behavioral and Emotional Abilities: Must have ability to meet deadlines and attention to detail. Must demonstrate good judgment. Must be metric-driven and results oriented. Usual Work Day: 8 Hours Reporting Relationships Does this position formally supervise employees? No If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. ESSENTIAL FUNCTIONS Reviews and triages outpatient clinical denials, including medical policy, experimental/investigational, and clinical criteria denials. Routes cases to appropriate clinical resources (Clinical Appeals RN, ordering providers, authorization teams) based on denial type and appeal viability. Maintains accurate outpatient clinical denial inventories, including deadlines, appeal levels, documentation status, and outcomes. Coordinates medical record requests, appeal packet preparation logistics, and submission tracking Ensures compliance with payer requirements, timelines, and documentation standards for outpatient clinical denials Performs payer follow-up activities, including portal research and telephone outreach as needed Documents clear, concise, and accurate notes in the hospital billing system related to denial actions and status Identifies recurring outpatient clinical denial trends by payer, policy, procedure, or department and escalates findings to leadership Supports denial prevention initiatives by partnering with ordering providers, authorization teams, Revenue Integrity, and operational leaders Maintains current knowledge of payer outpatient medical policies and appeal processes Performs other duties as assigned and adapts to changing departmental demands PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Occasional physical demands include: Continuous physical demands include: Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing Anticipated Occupational Exposure Risks Include the following: N/A This position is eligible for the following benefits: Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Ac
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