General Manager, Guitar Hotel

Benefits

Additional Information

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets. JOB SUMMARY Under the supervision of the Property President and/or the SVP/General Manager, the Guitar Hotel General Manager. Working in partnership with local leadership, the General Manager drives the development and implementation of strategic initiatives that position the hotel for sustained success. The General Manager is responsible for cultivating an exceptional environment characterized by professional service excellence, ensuring the engagement and satisfaction of team members and guests. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock departmental policies and procedures. Provide strategic leadership and oversight for the Guitar Hotel operation and seamless alignment of the hotel's culture, mission, values, and quality standards to ensure consistent delivery of Forbes 5-Star service and operations. Overall accountability for the Guitar Hotel's financial performance, brand integrity, operational excellence, and strategic direction. Resort-wide management of the luxury service team, including VIP Services, Concierges and Spa/Salon. Set clear performance expectations, lead by example, and hold team members accountable for achieving goals within agreed timelines and standards. Responsible for training programs that ensure all team members possess the technical knowledge, soft skills and behavioral standards required to deliver the highest level of exceptional service. Proactively address operational issues, risks, and liabilities, communicating effectively with leadership to ensure resolution and alignment. Develop and manage the property's annual operating budget, capital expenditure plan, and cash flow strategies. Analyze financial performance, identify opportunities for improvement in cost control, productivity, and revenue generation, and adjust strategies accordingly. Monitor and evaluate sales, revenue, and expense performance, ensuring alignment with targets and making informed adjustments as needed. Prepare and execute comprehensive strategies to optimize property performance in alignment with Hard Rock brand standards. Establish and communicate clear operational goals, ensuring all employees understand their role in achieving these objectives. Regularly assess competitive market activities and adapt strategies to maintain a competitive edge. Protect and enhance the property's asset value through robust maintenance programs and capital investment strategies. Evaluate the condition of property assets, conducting thorough analyses to prioritize capital expenditure needs. Attract, recruit, and retain top talent, fostering a culture of excellence and professional growth. Train, coach, and mentor the executive team, managers, and employees, guiding them toward achieving career goals and maximizing potential. Cultivate, train and adhere to a 5 star experience. Recognize and reward outstanding performance while addressing gaps to drive continuous improvement. Promote a positive, inclusive work environment, ensuring all employment practices are compliant with policies and regulations. Conduct regular staff meetings to communicate updates, implement new initiatives, and address areas for improvement. Drive exceptional guest experiences by exceeding expectations in service and product quality, building brand loyalty and guest satisfaction. Oversee adherence to property policies, procedures, and health and safety guidelines across all departments. Monitor quality assurance scores and guest feedback, taking corrective action as necessary to uphold Hard Rock standards. Build and maintain positive relationships with key clients, owners, investors, and community stakeholders. Actively participate in philanthropic initiatives and represent the organization at industry events and trade associations. Up