Meter Services Representative

Requirements

• Graduation from an accredited high school or equivalent, plus one (1) year experience in a field related to the job.
• Licenses and Certifications Required:
• Valid Texas Class C Driver License.
• Experience working in an electric utility
• Experience reading electric and water meters
• Experience using Mobile Workforce Software
• Experience with residential and commercial electrical installations
• Skill and experience with effective decision making in a high-volume, high-stress environment
• Experience using laptop computers
• Skill and experience with handling conflict and uncertain situations
• Notes to Candidate:
• Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.
• Tasks Include:
• Disconnecting and/or reconnecting electric and water meters, de-energized and energized electric services below 600 volts.
• Reads electric and water meters (analog and AMR/AMI meters) and uses hand-held meter reading computer.
• Organizes routes using a mobile device (i.e., Toughbook) to document leaks, problems, unsafe meter locations, hazards, and safety issues.
• Pay Range: $23.76 - $27.32 per hour
• Location: 1520 Rutherford Lane
• Employment Application:
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
• Starting salary will be based on overall relevant experience from your application.
• Responses to the Supplemental Questions inquiring about experience should be reflected on application.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from t

Benefits

Additional Information

About This Position Job Description: Meter Services Representative Purpose: Under general supervision, this position is responsible for the field assessments and meter services related to utility customer account management for both electric and water meter related activities within the City of Austin Utilities service areas. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts). Serves as the face of the City of Austin Utilities for the community. Works to resolve customer account discrepancies at the meter site. Leaves appropriate notices at customer locations as required. Performs timely meter activity within the specified routes for both residential and commercial facilities. Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues. Familiarizes themselves with the community and specified routes for both commercial and residential customers. Captures electric and water meter reads using appropriate technology. Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of metering requirements and theories. Knowledge of applicable processes, techniques, and methods for applicable metering applications. Knowledge of city practice, policy, and procedures related to water and electric metering. Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution. Skill in operating assigned equipment and vehicles. Skill in operating laptop computers and related software applications. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to read electric and water meters accurately. Ability to recognize hazardous metering conditions in the field and report through appropriate channels. Ability to properly lift and carry items weighing up to fifty (50) pounds. Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters. Ability to perform strenuous work in all types of weather conditions.

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