Gather and analyze client requirements for the implementation of our integrated solution
Document business and operational needs within the context of implementation and workflow automation
Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
Configure our software to suit the specifics of the client's needs or requirements
Collaborate with solution architects, functional leads, and the development team to create and review new solutions
Define testing scope and criteria and work closely with the quality assurance team during execution
Build presentation decks and conduct solution demonstrations for clients
Contribute to the creation or redesign of reports and communications that support processes and procedures
Provide ongoing follow-up with stakeholders regarding implemented changes
What you bring
A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
Consulting or implementation background with client-facing experience
Experience presenting to executive stakeholders and clients
Proficiency in current computer technologies, including Excel and the Microsoft Office suite
Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
Comfortable presenting to clients and being on camera - You are confident interacting directly with clients and conducting solution demonstrations
Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
Available to travel as needed across Canada and the U.S.
Requirements
Experience with pension administration or employee benefits software systems
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems an
Benefits
Primarily remote with quarterly travel for client meetings and demonstrationsEnterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industryCareer progression and professional development opportunities as you develop expertiseBuild executive presence with client-facing presentations and demosComprehensive customizable benefits package to suit your unique needs and lifestylePaid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balanceVarious investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension planGenerous mental health support account to cover the cost of therapy/counseling sessionsHealth insuranceVision insurancePaid time offRemote work options
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Pension & Employee Benefits Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive pension and employee benefits administration solutions for large public sector clients.
In this position, you will play a crucial role in delivering integrated pension and employee benefits administration solutions to large public sector clients. You will gather and analyze client requirements, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution. You will work closely with solution architects, functional leads, developers, and quality assurance teams to create innovative solutions that meet complex business needs. This position offers extensive exposure to multiple business modules including Pension, Health & Welfare, Payroll, and Finance.
Lifeworks · Halifax, Canada