Director of Product, Agentic Commerce

About the role

Instacart's Agentic Commerce team builds conversational and generative AI products that deliver hyper personalized shopping experiences at massive scale. Our portfolio includes Cart Assistant-Instacart's AI shopping agent helping people plan what to eat and shop for groceries-as well as integrations with leading consumer agents such as Claude, ChatGPT, and Gemini. These products serve millions of consumers and hundreds of retail partners, helping retailers differentiate and win in the AI era. As the Director of Product for Agentic Commerce, you will lead a team of product managers and partner closely with Engineering, ML, Design & Research, GTM, and Business Development to set the multi-year vision for agentic commerce at Instacart. You will define and deliver novel, safe, and delightful consumer-facing AI experiences, drive measurable outcomes for retailers, and shape how Instacart redefines grocery commerce with AI. You'll thrive here if you're energized by 0-to-1 product building, complexity at scale, and a highly collaborative culture where we roll up our sleeves, communicate effectively, and solve creatively together. You will own the end-to-end product strategy and execution for our agentic commerce portfolio, leading a small but mighty PM team and a cross-functional group of approximately 25 builders across the company. Own the multi-year product vision, strategy, and roadmap for Agentic Commerce across Cart Assistant and third-party agent integrations; define clear success metrics and deliver measurable impact on conversion, AOV, retention, and customer satisfaction. Lead, develop, and grow a high-performing team of product managers; establish product operating rhythms, hiring plans, and career development frameworks that cultivate a healthy, high-trust team. Partner with Engineering, ML, and Design to ship high-quality AI features end to end, including experimentation frameworks, safety/guardrails, model selection and evaluation, latency/reliability, and privacy-by-design. Collaborate with Retail, Partnerships/BD, and GTM teams to commercialize agentic solutions, drive adoption with retailers, and shape co-development opportunities with industry-leading partners. Drive cross-organizational alignment with senior leaders; translate complex, technical concepts into clear narratives; make principled tradeoffs to prioritize the highest-leverage work in a fast-changing environment. Champion responsible AI practices, ensuring experiences are transparent, trustworthy, and inclusive while meeting regulatory and brand standards. About You