Department Manager - Thomastown

About the role

As a Department Manager at Bunnings, you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Department Managers in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Operations Manager and Complex Manager. You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers. Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices. You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and Health and Safety whilst also developing strong relationships with our suppliers. This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required. What's involved: Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends. Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition. Rostering and strategic planning for your team to deliver on our service promise. Driving department sales through strong merchandising & monitoring of key metrics. Action customer feedback to improve the end-to-end customer experience Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes. Who we're looking for: As a Department Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations. You'll need: Lead and inspire a large team (20+) to deliver the Best Experience through strong engagement, coaching and teamwork Previous experience leading teams in the retail industry or a large, high volume customer focused organisation Champion a Safe & Secure environment by role‑modelling safety leadership and ensuring compliance with policies and procedures Confident leader, experienced in opening and closing the store and supporting smooth trade across weekdays and weekends Build team capability through clear expectations, performance conversations and recognition Deliver on our service promise through effective rostering, planning and being ready when the customer is Drive strong retail fundamentals, including merchandising excellence, sales performance, stock accuracy, availability and loss prevention When you're ready to give this opportunity a Red Hot Go, all you'll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you're a match, we'll invite you to an onsite meet and greet with our leaders (30 minutes) You'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au . Bunnings reserves the rig