Agent - Order Management

Responsibilities

• Key in data into system within timeline specified in Customer SOP and OM OPS.
• Collect SI and prepare FCR/BL for shippers within 1 day of submission.
• Send SI and VGM for shipping line before their SI VGM cutoff.
• Monitor workflows, and other exception reports daily to manage shipments milestones.
• Coordinate between shippers, and carriers to resolve issues timely and professionally.
• Ensure all origin charges are billed and sent to customers on Tuesday after sailing.
• Track and enter On Board date within timeline specified in OM OPS.
• Check and confirm bill of ladings before amendment cutoff time.
• Collect final seaway bill from shipping line, check, and upload to edoc.
• Verify data in system is accurate before triggering container manifest to customer per timeline required in SOP.
• Collect and check commercial documents timely as per company's guideline.
• Distribute documents to customers according to SOP.
• Maintain strong relationships with all stakeholders.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Adhere to Expeditors standard communication guidelines.
• Escalate problems to team leader when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Other tasks assigned by team leader as necessary.
• Knowledge, Skills and Behaviors:
• Knowledge:
• Understanding Order Management Operational Performance Standards.

Requirements

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Power BI).
• Fluent in English.
• Behaviors:
• Can-do attitude
• Continuous improvement mindset, and result oriented
• Meet company standards of 52 hours training per year, including as needed management/leadership training.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Further information about the Company can be obtained at Expeditors' website: http://www.expeditors.com . Only short-listed candidates will be contacted.
• Any employment with Expeditors is contingent upon satisfactory completion of a background check.
• All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process .

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