Demonstrated ability to multi-task while ensuring accuracy and considering the end-user
Ability to translate information and present that information to others
Knowledge of Microsoft Word, Excel, Outlook and web browsers
A can-do attitude combined with strong curiosity and a passion for learning
Good communication skills, bilingual a plus
Strong organizational skills
Additional Requirements:
Must have a valid driver's license in good standing.
Ability to travel whether by air, vehicle, or other forms of transportation.
Must be able to sit, stand, sit more than 80% of the time.
Ability to travel to customer locations 80% of the time.
Ability to lift 30 lbs
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Additional Information
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The position as a Retail Field Service Technician will travel to retail locations to support the training and maintenance initiative of our product line. This person will serve as the liaison between the Retail Solutions department and the internal customer base. This role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process. The individual in this role will be required to assist the department with a variety of activities across the areas of research, analytics, and operations.
Principal Functions & Responsibilities:
Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
Responsible for organizing and training store managers and clerks on lottery equipment
Act as a liaison between Retail Solutions, lottery, retail and internal customers
Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)
Complete online surveys with photos and details gathered from store visits
Conduct and review pre-implementation documentation to ensure accuracy during installs
Conduct full-scope innovation/systems demonstrations
Conduct Train-the-Trainer and product information presentations with internal and external customers
Monitor and evaluate training program's effectiveness and provide recommendations for modifications
Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions
Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners
Work with internal teams to ensure the product technology functions as designed
Work with other departments in support of site sales and support goals
Ability to adapt to a fast-paced environment
Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Ability to communicate problems with management
Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol
Other functions and responsibilities as assigned
Sglottery · Remote