Ticketing and SLA-driven support (ServiceNow); strong documentation discipline.
Reporting skills in Excel; basic data visualization; comfort with dashboards.
Strong communication, customer orientation, and collaboration with IT/facilities.
Ability to work shifts, including nights/weekends/holidays.
Location
Remote - Brazil
Why Rimini Street?
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company We dream big and innovate boldly.
Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 6,300+ signed contracts
Benefits
Remote work optionsPerformance bonus
Additional Information
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
Security Analyst
We are actively seeking a Security Analyst . The role will report directly to the Sr. Manager, Security Operations Center. The Security Analyst will be based in Brazil and may work from a remote office.
Position Summary
The Security Analyst supports day-to-day SOC operations across cyber and physical security. The role includes alert triage, incident response, Event outreach, CCTV/access control monitoring, L1 client ticket handling for our security products, and regular reporting. The ideal candidate is hands-on, calm under pressure, and comfortable switching between cybersecurity, physical security, and customer support tasks.
Essential Duties and Responsibilities
Analyze cyber security alerts from tools like Bitdefender and Exabeam SIEM, email security tools by performing initial incident triage and response.
Assist in vulnerability assessments, security reviews for infrastructure, and preparation of monthly SOC reports and dashboards.
Monitor CCTV feeds, badge access systems, and conduct physical security outreach to ensure facility compliance and safety.
Prepare monthly SOC dashboards and reports; maintain metrics, alert volumes, SLAs, and compliance KPIs.
Handle L1 client tickets related to company security products: intake, categorization, basic troubleshooting, known fixes, and timely escalation.
Participate in on-call, shift handovers, and incident post-mortems
Maintain SOPs/runbooks; contribute to knowledge base articles for recurring issues.
Other tasks and responsibilities as assigned.
Education
Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
Certifications like CompTIA Security+; familiarity with SIEM tools, IDS/IPS, and physical access systems.
Riministreet · Remote