Manager, Operational Risk

Benefits

Additional Information

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Risk Management Centre of Excellence (CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and supporting the design of effective solutions to manage risk within the business. We partner with Canadian leadership, first line of defence Business Unit Risk Officers, and second line of defence Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements, and ultimately enable the business to evolve while maintaining risk within appetite. As Manager, Operational Risk, you will manage risk activities for Retail Advice and Solutions (RAS) and will be a key point of contact for Canadian leaders and second line of defence stakeholders to identify, assess and manage operational risks within the portfolio. Main Accountabilities: Assess risk and control effectiveness within the RAS portfolio, identify and prioritize opportunities to improve risk management Lead risk assessments to measure risk exposures, identify internal control weaknesses, improve the control environment and minimize the risk of loss events Lead the roll-out of new/changed risk and compliance requirements by identifying the impact to assigned business areas and supporting business partners in the design and maintenance of programs to meet these requirements Provide risk consulting expertise and lead risk reviews for key business projects, digital initiatives and process changes Develop recommendations on effective control design and operational risk management best practices, based on analysis of issues and implications for the business Present operational risk findings and recommendations at monthly Risk Steering Committees with internal clients Provide insightful and valuable operational risk analysis and reporting to the risk leadership team and the business. Maintain strong/effective working relationships with all business partners Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators Lead and/or coach Operational Risk Consultant(s) assigned to portfolio Qualification: Bachelor's degree in Risk Management, Business Administration or a related field. Minimum 5 years of experience in risk management, preferably within the security dealer or financial service industry. Strong knowledge of regulatory requirements and industry standards related to security dealer Excellent analytical, problem-solving and decision making skills. Strong communication and interpersonal skills, influence stakeholders. Professional certifications such as PRM (professional Risk Manager), CSI (Canadian Securities Courses) Key Competencies: Ability to distill complex requirements without oversimplifying or missing critical components Proactive and highly motivated individual who will take initiative and is able to manage unstructured activities Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment Portfolio/program management experience with strong organization skills and the ability to prioritize many competing demands Ability to work independently and as part of a team. What's in it for you? We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work. Flexible Benefits, Pension Plan & Stock Ownership Programs to support the three pillars of your health - mental, physical, and financial An environment of continuous learning, development, and improvement Time off giving you the flexibility to focus on the moments that matter. 20 days' vacation per year. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clien