VP, Operations Transformation
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About the role
AI is reshaping how businesses operate - and most companies are still figuring out what that actually means in practice. Merkle is not waiting to find out. We are building a team whose entire purpose is to apply AI to the real, complex problems that sit at the heart of how a large professional services organization runs: how we staff and plan, how we track and improve financial performance, how we deliver for clients, how we grow. This role is rare. It sits at the intersection of strategic leadership, AI expertise , and operational depth - and it has the full backing of the COO to make a meaningful difference. You will not be handed a playbook. You will write it. You will decide where AI can have the most impact, build the team and the solutions to get there, and show the business what is possible when operations is run by people who think differently. If you are someone who gets energized by hard problems, who wants to lead a team that is doing something genuinely new, and who believes that AI is most powerful when it is connected to a deep understanding of how work actually gets done - this is the role for you.